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Help Desk Analyst

Community Options, Inc.

Phoenix, AZ

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JOB DETAILS
SALARY
JOB TYPE
Full-time
SKILLS
Analysis Skills, Android, Apple Macs, Apple iPhone, Audiovisual, Best Practices, Computer Hardware, Customer Support/Service, Detail Oriented, Driver's License, Help Desk, Help Desk Software, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Knowledge Base, Local Area Network (LAN), Mac Operating System, Microsoft Windows Operating System, Mobile Devices, Network Administration/Management, Nonprofit, Printers, Problem Solving Skills, Reporting Skills, Retirement Plan, Software Administration, Technical Support, Time Management, Web Browsers, Willing to Travel
LOCATION
Phoenix, AZ
POSTED
3 days ago

Description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.
We are now hiring a Full-Time Help Desk Analyst in Greater Phoenix, AZ. The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.
Starting Rate: $50,000
Responsibilities
  • Provide prompt, courteous support company wide, in person or via phone or email
  • Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment
  • Understand and Follow documented service operations, policies, and procedures
  • Provide prompt, courteous, and complete resolution of customer requests
  • Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
  • Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
  • Travel to local offices to troubleshoot and resolve issues
  • Document, track and monitor technical problems and solutions
  • Prepare activity reports
  • Inform management of recurring problems
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Administer help desk software
  • Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation
  • Additional tasks and responsibilities may be assigned
Minimum Requirements
  • Minimum one year of professional IT experience
  • Audio / Visual experience a plus
  • Valid Driver's License
  • Some proficiency in AD, Office365, Multiple browser’s, Computer Hardware
  • Experience supporting Android and iPhone, Mobile Device Management a plus
  • MAC OS experience also a plus
  • Working knowledge of printer management
  • Experience working with LAN administration
  • Logical troubleshooting skills
  • Excellent time management and interpersonal skills and a high-level attention to detail
  • Understanding of best security practices and continual updating of knowledge base
Why Community Options?
  • Competitive Insurance Benefits (Medical, Dental, Vision)
  • Paid Holidays—Including a Birthday Holiday
  • Generous PTO
  • Employee Incentive & Discount Programs
  • 403b Retirement Plan
  • Incredible career growth opportunities
Community Options is an Equal Opportunity Employer M/F/D/V

About the Company

C

Community Options, Inc.

Community Options’ mission is to develop housing and employment supports for persons with disabilities.

Community Options believes in the dignity of every person, and in the freedom of all people to experience the highest degree of self-determination. Embracing this philosophy, Community Options works with individuals with significant disabilities through residential services, day programs, social enterprises that employ individuals with disabilities, high school transition programs, and specialized programs for respite and medically fragile adults. As a national agency, Community Options seeks to promote the inclusion of people with disabilities in the community through person centered and natural supports, and collaboration with community partners to increase accessibility to services. Community Options does not administer any large congregate programs, recognizing that people with the most severe disabilities need environments, equipment, clinical and staff support that are tailored to their very specific needs. In its history, the agency has developed a reputation for quality, cost effective administration that encourages individual choice and flexibility.

We currently operate in 11 states: 

  • Arizona
  • Kentucky
  • Maryland
  • New Jersey
  • New Mexico
  • New York
  • Pennsylvania
  • South Carolina
  • Tennessee
  • Texas
  • Utah
COMPANY SIZE
5,000 to 9,999 employees
INDUSTRY
Nonprofit Charitable Organizations
EMPLOYEE BENEFITS
Performance Bonus, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Transportation Allowance, Tuition Reimbursement, Vehicle Allowance, Life Insurance, Merchandise Discounts
FOUNDED
1989
WEBSITE
http://www.comop.org

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