The Help Desk Associate is responsible for providing day-to-day helpdesk response and support of the organizations computer network infrastructure, as well as admin functions for the organizations information management system client database (Caseworthy).
Essential Duties and Responsibilities:
Effectively and efficiently provide desktop and remote technical support in a timely manner
Effectively install, configure, diagnose, troubleshoot, and repair hardware and related equipment including: PCs, laptops, mobile devices and printers.
Perform hardware/software inventory and software license tracking.
Assist in the training of Fortune staff in the use of PCs and basic network operations.
Ability to follow directions and complete tasks without micro-management
Excellent note taking and organizational skills
Ability to create step by step documentation on procedures and steps for technical tasks
QUALIFICATIONS
Minimum of 1 year hands-on experience with workstation support, including operating systems, applications, and hardware support in a Windows OS environment.
Minimum of 1 year experience of troubleshooting client-side networking and connectivity issues.
Proven experience in working with results-driven, customer-service oriented support teams.
Strong knowledge of Microsoft and TCP/IP networking and network printing.
Knowledge of networking technologies.
Strong MS Outlook, MS Office, and application support skills, including strong anti-virus and anti-spyware support knowledge.
High school diploma or equivalent (some college preferred).
A+ and Net + Certified preferred.
Excellent customer service skills.
Key Skills and Competencies
Oral and written communication skills
Learning skills
Customer service orientation
Problem analysis
Problem-solving
Adaptability
Team interaction
Planning and organizing
Attention to detail
Stress tolerance
Reports to: Help Desk Manager
Status: Full Time; Regular; Non-Exempt
Only Short Listed Candidates will be called for Interview
Numbers & Facts
Location
New York (Remote)
Skills
Administrative Skillsunmatched
Antivirusunmatched
Communication Skillsunmatched
Computer Networksunmatched
Computer Organizationsunmatched
Computer Workstationsunmatched
Customer Experienceunmatched
Customer Support/Serviceunmatched
Desktop PCunmatched
Detail Orientedunmatched
Documentationunmatched
Hardware Administrationunmatched
Hardware Repairunmatched
Help Deskunmatched
IT Service Management (ITSM)unmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Laptop PCunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft Product Familyunmatched
Microsoft Windows Operating Systemunmatched
Mobile Devicesunmatched
Network Administration/Managementunmatched
Network Connectivityunmatched
Operating Systemsunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Printersunmatched
Printingunmatched
Problem Solving Skillsunmatched
Software Administrationunmatched
Software Licensesunmatched
Spywareunmatched
Staff Trainingunmatched
TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
Technical Supportunmatched
Time Managementunmatched
Writing Skillsunmatched
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