Help Desk

Quadrant, Inc.

chicago, IL

JOB DETAILS
SALARY
SKILLS
1st Level Support, 2nd Level Support, Communication Skills, Establish Priorities, Help Desk, High School Diploma, Information Technology & Information Systems, Network Administration/Management, Network Programming, Network Protocols, Network Software, Network Support, PBX (Private Branch eXchange), Problem Solving Skills, Request for Information (RFI), Research Skills, Software Development, Software Engineering, Systems Analysis, Technical Research, Technical Support
LOCATION
chicago, IL
POSTED
Today
Help Desk Tier II
Chicago, IL
Pay From: $20.00 per hour

MUST:
Public Trust Eligible
Experienced Help Desk Tier II
3+ years of experience
Experience supporting and troubleshooting network protocols and network deployments
Good knowledge of networking protocols and concepts
Excellent communication skills and the ability to work in a fast-paced, team environment
Certifications highly desired
High School diploma plus some specialized training required; Bachelor Degree preferred

DUTIES:
Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services
Uses automated information systems to analyze routine situations
Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action
Resolves problems or contacts more senior technical support as necessary
Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available
Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts
Maintains network diagrams and circuit records
Instructs users in the use of PCs and networks
May perform basic PC, PBX, and network software programming
Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem

*Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.

About the Company

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Quadrant, Inc.

Quadrant is a full-life cycle staff augmentation agency providing a proven "rapid fire" approach in responding to the needs of our clients. Quadrant offers a comprehensive suite of staffing solutions for organizations in the Healthcare, Medical, Dental, Information Technology, HR and Government contract sectors.

Our clients have come to include some of the largest and most recognized brand named companies in the Washington, DC and Baltimore, MD metropolitan regions. Quadrant is a DOD TOP Secret cleared facility and holds a Maryland Minority Business Enterprise (MBE) and Virginia SWaM certification. Quadrant's clients are rapidly hiring a mix of healthcare, medical, dental, information technology, recruiting and HR professionals.

Quadrant is recognized as the largest Healthcare Staffing agency in the Washington DC area. We support every major healthcare system and thousands of area healthcare practices. Our healthcare division focuses on all clinical and nonclinical staff with the exception of physicians. Our database boasts hundreds of thousands of local screened healthcare professionals; the largest in the area. Our resources enable us to respond to our clients requests quickly, generally within 24 hours of request on mainstream orders.

Our Information Technology clients support a broad mix of commercial and federal government agencies. Our clients include government contractors who support projects with federal agencies such as U.S. Department of Veterans Affairs, National Institutes of Health(NIH), U.S. Customs and Border Patrol, FDA, FBI, USPTO, DHS, DHHS, DOD, DOJ, DOE, DISA, and USPS. In addition to our federal portfolio, Quadrant also supports a range of commercial clients focusing in software, telecom, mobile, web and healthcare development.

Whether you are a job seeker or a company with open positions to fill we will bridge the talent gap. Contact any of our seasoned professional recruiters or account managers and we will walk you through our proven staffing methodology. We offer a consultative approach to both potential employee and employer. We seek the right match, at the right time, every time.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Healthcare Services
FOUNDED
2017
WEBSITE
http://www.quadrantinc.com/