Job Description
Title: Help Desk Coordinator
Location: Trenton, NJ (Remote)
Duration: 6+ Months
Short Description:
Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.
Complete Description:
Summary:
Location: Trenton, NJ (Remote)
Duration: 6+ Months
Short Description:
Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.
Complete Description:
- Selected applicants will be required to work remotely. Candidate will need to work Onsite for the first few weeks for training. Hours are Monday- Friday- 2:00 pm to 10:00 pm REMOTE or Wednesday - Sunday 2:00 pm to 10:00 pm REMOTE
- Note: 35 hour workweek.
- Excellent Communication is Needed.
- All training will be conducted on premises at 25 Market St. Trenton, NJ.
- 2-year college degree or equivalent technical study - preferred
- Training on the Client procedures and system will be provided.
Summary:
- The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand.
- They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
- Microsoft Windows 10
- Knowledge of Microsoft Windows Server, Active Directory, and Office 365 training on Client mainframe systems will be provided.
- Experience using Microsoft Excel, Word and Visio
- Must have good clear communication skills
- Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
- Maintain a working knowledge of Help Desk and IT Operations procedures.
- Log all incoming problems and requests and actions taken to resolve them.
- Provide first response help desk support to all customers and users.
- Provide assistance in the areas of site support, and project specific assignments.
- Attempt to troubleshoot and resolve problems and satisfy requests.
- Provide support for Client business applications.
- Provide follow-up status to end-users in accordance with specified support policies and procedures.
- Ensure closed problems are adequately documented.
Numbers & Facts
| Location | Trenton, NJ (Remote) |
| Industry | Computer/IT Services |
| Company Size | 20 to 49 employees |
| Year Founded | 2002 |
| Website | http://crescensinc.com/ |
About Company
Crescens Inc. is an industry leader in providing IT staffing services and tailored workforce solutions to meet the demanding expectations and distinctive needs of clients across the United States and Canada. We have grown tremendously in the past years and have been applauded by our clients for the quality of workforce and the quick turnaround time. We have evolved from good service to great service and all management plans are geared towards quality.
Our vision is to be the best in Talent Acquisition and strive for excellence consistently by focusing on four performance dimensions; Quality, Efficiency, Cost and Risk. A satisfied client and candidate are the backbone to our continued success. Headquartered in New Jersey, we are a team with unique expertise to deliver exceptional results to our clients by setting benchmarks and establishing best practices.
Skills
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