Desktop / Help Desk Support Consultant — San Francisco, CA (Onsite)We're hiring an experienced Desktop/Help Desk Support Consultant for a long-term onsite engagement at a high-profile financial services firm in San Francisco's Financial District.This is a business-critical, client-facing role — you'll be the primary onsite technical resource for a fast-paced, high-demand environment supporting VIP-level end users. If you thrive under pressure, take pride in white-glove service, and know your way around both Windows and Mac in an enterprise setting, we want to hear from you.Location & ScheduleAfter onboarding: opportunity for every other Friday remoteWhat You'll Be DoingProviding Tier 1 & Tier 2 desktop support for Windows 10/11 and macOS usersHandling new user onboarding, workstation imaging, and device provisioningSupporting collaboration tools: M365, Zoom, Slack, SalesforceManaging AV/conference room setups and mobile device support (Intune/Autopilot)Performing Active Directory and Entra ID user account managementDiagnosing network issues and escalating with proper triage (ping, traceroute, command prompt)Analyzing potential phishing emails and supporting endpoint security workflowsTracking and documenting work in Jira or similar ticketing systemsRequired Skills4+ years of IT support experience in a corporate or enterprise environmentStrong proficiency with Windows 10/11, macOS, and Office 365 administrationExperience with Active Directory and Entra ID (Azure AD)Hands‑on experience supporting Zoom, Slack, Salesforce, and IntuneSolid workstation imaging, device provisioning, and asset management skillsExcellent communication and customer service skills — this is a client‑facing roleAbility to work independently, take ownership of issues, and elevate appropriatelyNice to HaveBackground in financial services, MSP, or another regulated industryExperience with Carbon Black, Netskope, or similar MDR/content filtering toolsFamiliarity with on‑prem Exchange, SharePoint, and hybrid Azure environmentsPrior consulting or MSP experienceApple/macOS troubleshooting in an enterprise environment#J-18808-Ljbffr