Help Desk - Desktop Support Tech

Progression Inc

Winchester, VA

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JOB DETAILS

SKILLS

Administrative Skills, Analysis Skills, Auditing, Business Solutions, Communication Skills, Computer Hardware, Computer Software, Customer Service Evaluation, Customer Support/Service, Desktop Administration, Desktop Hardware, Desktop PC, Disassemblers, Hardware Installation, Hardware Upgrades, Help Desk, Identify Issues, Information Technology/Systems Audit, Lift/Move 50 Pounds, Network Software, Operating Systems, Peripheral Hardware, Policy Development, Printers, Process Improvement, Progress Reports, Software Administration, Software Upgrades, Status Reports, Technical Support, Time Management, Trouble Tickets

LOCATION

Winchester, VA

POSTED

30+ days ago

Desktop Support Technician
Winchester, VA

MUST:
Active Top Secret clearance is required
3+ years of Help Desk Tier II experience
3+ years of installing, maintaining, repairing desktop operating systems
3+ years of troubleshooting business applications, desktop computer hardware, peripherals, and printers.
Security +CE is nice to have but not required
Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach out and above head, carry items, push and pull carts loaded with equipment.
Bachelor's degree & is required or 9 years of equivalent experience

DUTIES:
Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments.
Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.
Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software.
Analyze and assess customer service requests and provide prompt technical solutions.
Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products.
Prepare progress/status reports and submit to team leads as required.
Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.
Identify and document areas for process improvements.
Contact and effectively communicate with users by telephone, electronic communications, or in person.
Prepare equipment for reuse or surplus of property actions.
Provide technical support for customers assigned to remote locations as required.
Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.
Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.

Progression Inc. is an equal opportunity and affirmative action employer. Progression Inc. is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.

About the Company

Progression Inc

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