## Position Summary
We are seeking a Workstation Specialist with strong hands-on experience in PC installation, hardware/software troubleshooting, workstation support, printer support, network cabling, and field IT support. This position will support users across multiple office, field, and remote locations, including district offices, county offices, stockpiles, construction field offices, traffic management locations, driver license centers, welcome centers, and other remote sites.
The selected candidate will work closely with IT team members to provide Tier 2 technical support for hardware, software, network-connected devices, mobile devices, and related infrastructure. The role requires strong customer service skills, attention to detail, the ability to follow technical procedures, and the flexibility to travel to various field locations.
## Key Responsibilities
Install, configure, and troubleshoot desktop computers, laptops, docking stations, monitors, printers, and related peripherals.
Provide onsite and remote technical support for end users through in-person visits, phone, and email.
Install and support Windows operating systems, business applications, network drivers, and related software.
Connect and disconnect PCs and printers to network or local devices.
Assign workstation names and assist with Active Directory-related workstation setup.
Install, test, and troubleshoot workstation images.
Support SCCM/Microsoft Configuration Manager software deployments, workstation compliance, and related troubleshooting.
Install, configure, and troubleshoot Cisco AnyConnect VPN software and Cisco VPN routers.
Upgrade and repair PC equipment by replacing or adding memory, hard drives, cards, and other components.
Install and troubleshoot Cat5e/Cat6 cabling, terminations, patching, and related network connectivity.
Create, update, and track support tickets using Remedy or similar ticketing systems.
Support multifunction printers, scanners, and other office technology.
Configure, issue, troubleshoot, and support iPhones, iPads, and other mobile devices through MDM tools.
Maintain accurate equipment inventory, including receiving, checking in, transferring, and tracking computer equipment.
Update inventory records using Remedy Asset Management or similar systems.
Support telecommunication equipment, including VoIP phones, analog lines, audio/video conferencing equipment, smartboards, web conferencing tools, and Microsoft Teams.
Assist with hardware deployments, equipment deliveries, pickups, and end-user training.
Document technical processes and update existing SOPs when needed.
Identify and recommend opportunities to improve efficiency and support processes.
## Travel Requirements
This position requires travel throughout the assigned regional area and potentially other locations across Pennsylvania. The candidate will be headquartered in Montoursville, PA and may support locations across Bradford, Columbia, Lycoming, Montour, Northumberland, Snyder, Sullivan, Tioga, and Union counties.
The candidate must have a valid driver’s license, personal vehicle, and the ability to transport computer equipment such as desktops, monitors, laptops, printers, and related devices. The candidate must also be comfortable working around active construction sites, stockpile locations, and fleet equipment. Occasional overnight travel for training or support may be required.
## Required Qualifications
Valid driver’s license.
Ability and willingness to travel to assigned regional locations and other Pennsylvania locations as required.
Minimum 4 years of experience installing, configuring, and troubleshooting PC hardware and software in an enterprise LAN/WAN environment.
Minimum 4 years of experience installing and supporting laptops and docking stations.
Minimum 4 years of experience installing and supporting multifunction print devices.
Minimum 2 years of experience using Remedy or a similar ticketing system.
Minimum 2 years of experience with premise cabling, including Cat5e/Cat6 cable installation and terminations.
Strong understanding of LAN/WAN, TCP/IP, Windows workstation support, remote desktop support, and enterprise desktop troubleshooting.
Ability to read, understand, and follow technical manuals, schematics, documented procedures, and SOPs.
Strong written and verbal communication skills in English.
Strong customer service skills and ability to support users in a professional manner.
Ability to work in a fast-paced environment while managing multiple priorities.
High attention to detail and ability to follow established processes.
## Desired Qualifications
Experience with Cisco VPN router installation and support.
Experience with Cisco AnyConnect VPN.
Experience with Active Directory.
Experience with Microsoft System Center Configuration Manager, SCCM, or MECM.
Experience with Hyena System Management Software.
Experience with Remedy Asset Management.
Experience supporting iPhones, iPads, and MDM systems.
Experience creating technical documentation or process documentation.
Experience planning, scheduling, and tracking hardware deployments.
Experience leading team deployments.
Experience with project coordination or project management.
Experience reading and interpreting architectural or electrical plans related to facility remodeling or new construction.
## Work Environment
This is a 100% onsite position based in Montoursville, PA. The candidate will support both office and field environments, including regional offices, county offices, stockpiles, construction field offices, and remote work locations. The role requires professionalism, flexibility, reliability, and the ability to provide hands-on technical support in different work settings.
## Interview Requirements
First-round interviews will be conducted via Microsoft Teams. Candidates must be prepared to present valid photo identification on camera at the beginning of the interview and complete a 360-degree camera pan of the interview room as required.
## Ideal Candidate Profile
The ideal candidate is a hands-on desktop support or field support technician with strong experience supporting Windows workstations, laptops, printers, network connectivity, cabling, SCCM, Active Directory, Remedy ticketing, VPN tools, and end-user technology. The candidate should be local to the Montoursville, PA area, comfortable with onsite work and travel, and capable of supporting users across multiple locations.