Summary: The main function of a Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
Job Responsibilities:
Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
May install software or perform hardware testing remotely
Enter commands and observe system functioning to verify correct operations and detect errors
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Qualifications:
Associate's degree in computer related field or equivalent training required
2-4 years experience required
Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
Basic ability to work independently and manage one’s time
Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software
Pay Transparency: The typical base pay for this role across the U.S. is: $23.00 - $25.00 /hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.
Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary. You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.
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#AditiConsulting #26-06290
Numbers & Facts
Location
El Dorado Hills, CA
Salary
$23–$25 Per Hour
Skills
Artificial Intelligence (AI)unmatched
Automotive Automationunmatched
Communication Skillsunmatched
Communications Softwareunmatched
Computer Hardwareunmatched
Computer Networksunmatched
Computer Softwareunmatched
Computer Systemsunmatched
Consultingunmatched
Customer Support/Serviceunmatched
Desktop PCunmatched
Diagnostics Solutions/Softwareunmatched
Hardware Performance Testingunmatched
Health Plan Membershipunmatched
Help Deskunmatched
Hospitalunmatched
Insuranceunmatched
Internet Applicationunmatched
Internet/Online Serviceunmatched
Interpersonal Skillsunmatched
Messaging Technologyunmatched
Operating Systemsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Purchasing/Procurementunmatched
Record Keepingunmatched
Reimbursementunmatched
Resolve Customer Issuesunmatched
Short Messaging Service (SMS)unmatched
Software Configuration Managementunmatched
Software Installationunmatched
Software Performance Testingunmatched
Speech Technologyunmatched
State Laws and Regulationsunmatched
Technical Supportunmatched
Technical Writingunmatched
Telephonyunmatched
Writing Skillsunmatched
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