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Help Desk & Field Service Technician

Stratasys
  • Rehovot, IL
    6 days ago

    Job Description

    Stratasys is a world leader in 3D printing!

    Stratasys is leading the global shift to additive manufacturing with innovative 3D printing solutions for industries such as aerospace, automotive, consumer products and healthcare. Through smart and connected 3D printers, polymer materials, a software ecosystem, and parts on demand, Stratasys solutions deliver competitive advantages at every stage in the product value chain. The world's leading organizations turn to Stratasys to transform product design, bring agility to manufacturing and supply chains, and improve patient care.

    We are seeking a Help Desk Technician to join our Global IT. In this role, you will be responsible for timely first call resolution of Level 1 IT incidents and requests. As a member of a global team, the individual is required to provide over the phone Service Desk support to English speaking technical and non-technical employees, support a variety of desktop, laptop, and mobile-based hardware and software. This position will troubleshoot low to intermediate level incidents involving but limited to productivity, and web-based applications, Operating Systems, Active Directory, and Exchange.

    What you will be doing:

    • Prioritize incidents and requests based on Service Level Agreement (SLA).
    • Receive, delegate, and deliver incoming requests from Stratasys employees.
    • Properly document and categorize all calls into the ServiceNow ticketing system.
    • Help monitor equipment inventory, and order stock as needed.
    • Demonstrate commitment to Stratasys Core Values by leading, acting, and behaving in a manner consistent with these values.
    • Follow all company safety policies and procedures and attend all safety trainings related to the job.

    Must have for this role:

    • Strong verbal and written English language skills.
    • 1-2 years' Service Desk Level 1 or equivalent experience.
    • A strong dedication to quality customer service, and a working knowledge of service delivery procedures.
    • Working knowledge of Microsoft Windows 10 operating systems- MUST
    • Working knowledge of Microsoft Active Directory, Exchange, and the Office suite- MUST
    • Working knowledge of software and/or processes of security, internet.
    • Working knowledge of networking concepts, including TCP/IP, firewall configuration, LAN & WAN technologies, and remote access technologies including VPN clients.
    • Working knowledge of 365, Azure, SSO, Two-Factor Authentication (MFA)
    • Working knowledge of Laptop and desktop computing Hardware

    Numbers & Facts

    LocationRehovot, IL
    IndustryEngineering Services
    Company Size2,500 to 4,999 employees
    Year Founded1987
    Websitehttp://www.stratasys.com/

    About Company

    OVERVIEW

    Stratasys Ltd. was formed in 2012 by the merger of Stratasys Inc. and Objet Ltd. We manufacture 3D printers and materials that create prototypes and manufactured goods directly from 3D CAD files or other 3D content. The 3D printers are based on patented FDM® and PolyJet® inkjet-based technologies.

    Stratasys systems are used by manufacturers to create models and prototypes to aid in the new product design process. And they are becoming widely used for production of finished goods in low-volume manufacturing. Systems range from affordable desktop 3D printers to large production systems for direct digital manufacturing.

    The FDM process creates parts by extruding molten thermoplastic in fine layers to build the part layer by layer. The PolyJet process also creates parts by building in layers but employs an ink jet style jetting process to apply photopolymers in fine layers and simultaneously cures them with ultraviolet light.

    Stratasys also manufacturers Solidscape 3D Printers and operates the RedEye On Demand digital manufacturing service. We have over 1000 employees and hold over 500 granted or pending additive manufacturing patents globally. Our range of 120 3D printing materials is the widest in the industry and includes over 100 proprietary inkjet-based photopolymer materials and 10 proprietary FDM-based thermoplastic materials.

    Through our network of certified, value added resellers and distributors, Stratasys delivers responsive, regional support around the globe. Stratasys maintains dual headquarters in Minneapolis, Minnesota and Rehovot, Israel. Stratasys is a public company that trades on the NASDAQ stock exchange under the symbol SSYS.

    OUR TECHNOLGIES

    Our 3D printing technologies are additive manufacturing at its best.

    Fused Deposition Modeling (FDM®)
    Prototypes, tools and production parts made with FDM Technology are tough enough to not only test functionality, but hold up under everyday use. Uniquely, FDM uses real thermoplastics like ABS, polycarbonate and ULTEM 9085. The ability to print in these end-use manufacturing materials is the main reason FDM is a highly sought-after 3D printing technology.

    PolyJet®
    3D printing technology builds precise prototypes and concept models that best mimic how a product will look and feel. Only our PolyJet 3D printers can print multiple digital materials in a single build. That means closer simulation of products and a boost in creativity.

    Drop-On-Demand & Smooth Curvature Printing
    Most consumer inkjet printers use drop-on-demand technology. Our drop-on-demand 3D printing technology works by depositing up to 12000 droplets per second of a wax-like material onto a build plate in a layer-by-layer fashion to produce wax-like patterns ready for direct casting and other mold making methods of small precision part manufacturing. At 5000 drops-per-inch our proprietary Smooth Curvature Printing (SCP) technology is a jewelry industry favorite. These high precision printers give jewelry designers the freedom to produce creations of the finest feature detail with perfect symmetry and a precise surface finish.

    MISSION & VISION

    3D printing is bringing about the next industrial revolution. And we’re here to lead it. We’re here to help designers perfect their ideas. We’re here to help manufacturers remake the way they make things. We’re here to give individuals, teams and entire organizations 3D printing systems, services and solutions that transform the way they work.

    We see the design process liberated, becoming more iterative and more creative. We see the manufacturing process transformed, becoming more agile and more efficient. We see more communication and collaboration bringing better products to market faster. We see Stratasys 3D Printers in every office, plant, lab and school on earth.

    CULTURE

    Stratasys is the unquestioned leader in 3D printing. We are makers of professional 3D printers and restless innovators, but great technology is only half of the story. We wouldn’t be the market leader without our talented employees.

    We reward initiative and innovation, and encourage employee development.

    Cooperation - We are dedicated to honest communication that creates clear expectations, fostering trust and teamwork.

    Creativity - We value and reward innovative solutions through an open-minded environment that allows us to grow and enhance our business.

    Commitment - We are committed to treating our internal and external customers with respect in a fair working environment while providing high quality, customer-driven solutions.

    Skills

    • 3D Printingunmatched
    • Additive Manufacturingunmatched
    • Aerospace and Defenseunmatched
    • Authenticationunmatched
    • Computer Hardwareunmatched
    • Customer Support/Serviceunmatched
    • Desktop Hardwareunmatched
    • Desktop PCunmatched
    • Ecosystemsunmatched
    • English Languageunmatched
    • Establish Prioritiesunmatched
    • Firewall Administrationunmatched
    • Healthcareunmatched
    • Help Deskunmatched
    • Identify Issuesunmatched
    • Internet Applicationunmatched
    • Internet Securityunmatched
    • Laptop PCunmatched
    • Local Area Network (LAN)unmatched
    • Manufacturingunmatched
    • Microsoft Active Directoryunmatched
    • Microsoft Exchange Serverunmatched
    • Microsoft Windows Azureunmatched
    • Microsoft Windows Operating Systemunmatched
    • Office Suitesunmatched
    • On Site Supportunmatched
    • Operating Systemsunmatched
    • Patient Careunmatched
    • Polymersunmatched
    • Presentation/Verbal Skillsunmatched
    • Printersunmatched
    • Product Designunmatched
    • Remote Accessunmatched
    • Safety Processunmatched
    • Safety Trainingunmatched
    • Safety/Work Safetyunmatched
    • Security Softwareunmatched
    • Service Deliveryunmatched
    • Service Level Agreement (SLA)unmatched
    • ServiceNowunmatched
    • Single Sign-On (SSO)unmatched
    • TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
    • Technical Supportunmatched
    • Time Managementunmatched
    • VPN (Virtual Private Network)unmatched
    • Value Chain Modelunmatched
    • Wide Area Network (WAN)unmatched
    • Writing Skillsunmatched

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