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Help Desk / Field Support Technician

CyberLinx Solutions

Annapolis Junction, Maryland

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JOB DETAILS
SKILLS
1st Level Support, Customer Relations, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Administration, Desktop Environments, Desktop PC, Help Desk, Laptop PC, Maintenance Services, Microsoft Product Family, Microsoft Windows System Administration, Mobile Devices, Network Administration/Management, On Site Support, Peripheral Hardware, Printers, Software Administration, Systems Administration/Management, Technical Support, Time Management, VPN (Virtual Private Network), Wi-Fi, Workstation Hardware
LOCATION
Annapolis Junction, Maryland
POSTED
30+ days ago

CyberLinx Solutions is seeking a customer-focused Help Desk / Field Support Technician to provide first level technical support and onsite assistance for end users. This role is responsible for troubleshooting hardware, software, and connectivity issues, supporting desktop environments, and ensuring timely resolution of service requests.

The ideal candidate is dependable, service oriented, and comfortable working both remotely and onsite at user or branch locations.

Key Responsibilities

  • Provide Tier 1 support for desktops, laptops, mobile devices, and peripherals
  • Install, configure, and troubleshoot systems running Microsoft Windows
  • Support email and collaboration platforms such as Microsoft 365
  • Troubleshoot basic networking issues (Wi-Fi, VPN, DNS, DHCP, printers)
  • Perform hardware deployments, workstation setups, and imaging
  • Document incidents and resolutions in the ticketing system
  • Escalate complex issues to Tier 2 or Tier 3 teams as needed
  • Provide onsite field support when required
 

About the Company

C

CyberLinx Solutions

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