Help Desk / Field Support Technician

The Help Desk / Field Support Technician will serve as a primary support point, ensuring high availability, patch compliance, and configuration stability for endpoints across IT Department from Woonsocket Housing Authority ("WHA") locations. This role requires participate in $24\times7\times365$ emergency threat responses and critical incident resolution pipelines and the primary location will be at 679 Social Street, Woonsocket, RI 02895.

Key Responsibilities

• Provision, deploy, configure, patch, and troubleshoot Microsoft Windows 10 and Windows 11 desktop workstations, laptops, and peripheral hardware.
• Install, update, and resolve interoperability issues for Microsoft 365 applications, secure web browsers, and core line-of-business software.
• Support, configure, and secure corporate Android, Apple iPhone, and iPad mobile endpoint devices.
• Utilize Splashtop remote access tools to securely administer, diagnose, and resolve technical issues for on-site and remote staff.
• Relocate, install, configure, and maintain network-connected computing assets, local printers, and peripheral equipment.

Qualifications & Experience

• 2-4 years of technical experience in an enterprise endpoint support or field technician role.
• Deep familiarity with Windows 10/11 environments, active directory endpoint structure, and basic mobile OS (iOS/Android) configuration.

Preferred Skills & Certifications:

• CompTIA A+
• Microsoft 365 Certified: Fundamentals
• Familiarity with basic server virtualization concepts (Hyper-V environments)
• Prior experience or exposure to housing management systems (such as Yardi) is a plus.

Important Notice:

This role is part of a proposal for Woonsocket Housing Authority ("WHA"). Hiring is contingent upon the selection of the consultant. Selected candidates will be included in the proposal and must authorize the use of their resume for submission.