Behavioral Health, Customer Support/Service, Department of Health and Human Services, Help Desk, Maintenance Services, Problem Solving Skills, Systems/Internals Programming, Time Management
Job Title: HDS3-IBHRS/Help DeskLocation: Des Moines, IA 50309The Iowa Department of Health and Human Services (“Customer”) seeks support for users of the Behavioral Health Reporting System (IBHRS). Daily support of HHS BHRS help desk needs.ResponsibilitiesThe Candidate will timely handle requests for assistance for both State employees and citizens that are received via phone, email, employee self-service, the citizen portal, or walk-in. Create and resolve service request tickets for issues the service desk can resolve. For issues that cannot be solved at the service desk, create a service request ticket and assign it to the appropriate higher-level team.Required Experience and SkillsAbility to provide excellent customer servicePrevious experience with the IBHRS Help Desk, supporting internal program staff and external treatment providersExperience in Help desk supportTimely handling of requests received via phone, email, employee self-service, the citizen portal, or walk-inExperience with ticketing applications and escalation proceduresCompensation: $24.00 per hour#J-18808-Ljbffr
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TTEC
We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.
10,000 employees or more
Paid Sick Days, Parking, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Game Rooms, Life Insurance, Merchandise Discounts, On Site Cafeteria