Help Desk

American Technology Consulting

Indianapolis, IN

Apply

JOB DETAILS

SKILLS

Algorithms, Best Practices, Communication Skills, Customer Support/Service, Data Entry, Data Quality, Detail Oriented, Healthcare Providers, Help Desk, Medical Records, People Management, Problem Solving Skills, Public Health, Support Documentation, Systems Maintenance

LOCATION

Indianapolis, IN

POSTED

30+ days ago

This position serves as a key link between technology and end-users, assisting healthcare providers, public health staff, and other stakeholders in resolving system-related issues. Ideal candidates will have a strong background indata entry,customer service, and attention to detail to maintain clean, reliable health data. The role requires excellent communication skills, problem-solving abilities, and a commitment to supporting public health systems and workflows. Key Responsibilities: * Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality. * Investigate and resolve duplicate patient records and incorrect merges in the immunization registry. * Utilize data tools and matching algorithms to identify and correct data integrity issues. * Document all support interactions in the ticketing system and maintain accurate logs. * Provide guidance to users on best practices for data entry and record management. * Assist in testing system updates and enhancements.

About the Company

American Technology Consulting

Resume Resources

Free Resume Templates Free Resume Builder