Help Desk Intern

Help Desk Intern - Full Time

Job Summary

The Help Desk Intern will learn how to deliver supreme customer service while supporting BHG’s Corporate and Field team members and treatment centers. The position will provide exposure to the following computer disciplines: Service Desk, Desktop Software Support, Computer Operations, and others.

Summary of Essential Job Functions

The key responsibilities of the Help Desk Intern include but not limited to:

Duties and Responsibilities

• Support the IT team in maintaining hardware, software, and other systems
• Assist with troubleshooting issues and provide technical support
• Organize and maintain IT resources
• Lend IT support in areas such as cybersecurity, programming, analytics, and data center management

Regulatory

• Ensure compliance with all federal and state regulatory bodies, as well as accrediting agencies
• Complies with all federal, state, and local regulatory agency requirements
• Complies with all accrediting agencies
• Marketing and Outreach
• Participate in community and public relations activities as assigned.
• Professional Development
• Demonstrates the belief that addiction is a brain disease, not a moral failing
• Demonstrates hope, respect, and caring in all interactions with patients and fellow Team Members
• Establishes and maintains positive relationships in the workplace
• Can work independently and under pressure while handling multiple tasks simultaneously
• Makes decisions and uses good judgment with confidential and sensitive issues
• Deals appropriately with others in stressful or other undesirable situations

Training

• Attend and complete all required trainings as assigned by manager
• Continuous exploration of knowledge through related field

Other

• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment

Minimum Requirements

The Help Desk Intern must possess a high school diploma or equivalent, and be currently enrolled in a degree program closely related to the field. A basic understanding of computer hardware, software, and operating systems is required. The following characteristics are also essential:

Qualifications

• Education and licensing in closely related field
• Currently enrolled in degree in a closely related field preferred
• Self-starter with good time management and prioritization skills
• Excellent verbal and written communication skills, organization, presentation, and analytical skills
• Knowledge of IT systems, software, and procedures
• Problem solving skills independently or escalate if necessary
• Handle multiple tasks on a day-to-day basis if necessary
• Strong organizational and management skills when dealing with companies hardware

In addition to meeting the qualifications, the ideal candidate will embody the following characteristics and possess the knowledge, skills and abilities listed below:

• High integrity
• Excellent verbal and written communication skills
• Sound judgment
• Efficient
• Self-starter
• Ability to work independently and under pressure while handling multiple tasks simultaneously
• Ability to make decisions and use proper judgment with confidential and sensitive issues
• Must be able to react quickly and make effective decisions
• Demonstrate basic computer/word processing skills
• Demonstrate basic knowledge and skill in the use of typical office equipment such as calculator, fax machine, copier, computer, telephone, and computer programs

Physical Requirements and Working Conditions

The physical demands described here are representative of the requirements that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to the extent such accommodation does not create an undue hardship on the business.

• Speaking and hearing ability sufficient to communicate effectively by phone or in person at normal volumes
• Vision adequate to read correspondence, computer screen, forms, etc.
• Ability to sit for long periods of time, some bending, stooping, and stretching
• Variable workload, periodic high stress, and activity level
• Must be able to lift up to 50 pounds
• Keyboarding for long periods of time

Why Join BHG?

Work-Life Balance: Enjoy generous paid time off, holidays, and personal needs. Benefit from flexible schedules with early in/early out hours, no nights, and no Sundays. Manageable Workload. 

Investment in Your Growth: Prioritize your development with role-based training and advancement opportunities.

Comprehensive Benefits: Choose from three benefits programs, including health, life, vision, and dental insurance. Enjoy tuition reimbursement and competitive 401K match.

Recognition and Rewards: Experience competitive pay, quarterly bonuses, and incentives for certifications or licenses.

Employee Perks: Access exclusive discounts on various services and entertainment options, and benefit from our Employee Assistance Program and self-care series.

At BHG, we thrive on the greatness of our people. Join us and become part of a community that values excellence, integrity, and making a real difference in the lives of others.

BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.