Help Desk / IT Support Specialist (Hybrid – Boca Raton, FL)
Our Mission
Our mission is to keep the workforce safe on the job by providing comfortable, high-quality protective footwear—helping reduce accidents and save money.
About Shoes For Crews, LLC (SFC)
Shoes For Crews is a dynamic designer, manufacturer, and B2B marketer of technologically advanced, top-rated slip-resistant footwear serving the foodservice, hospitality, industrial, and healthcare industries, protecting over 3.5 million workers annually across more than 120,000 workplaces. For over 30 years, we’ve built our reputation on innovation, proprietary manufacturing, and targeted niche market excellence.
Position Summary
We are seeking a hands-on Help Desk / IT Support Specialist who combines strong technical skills with excellent communication and a service-first mindset.
This role is ideal for someone who:
Can build, configure, and deploy computer workstations
Provides both in-person and remote end-user support with professionalism and patience
Keeps records using an inventory management system
Has working knowledge of networking fundamentals and how enterprise networks operate
Is comfortable with Microsoft 365 administration, including SharePoint and Teams
Understands Intune for remote device management and application deployment
Has foundational knowledge of cybersecurity principles and best practices
Is well-versed in Microsoft Active Directory, Entra ID, and domain administration
Thrives in a fast-moving environment and picks up new technologies quickly
Understands credit card hardware and software including configuring devices for tap to pay
You will act as a key technology partner to the business, ensuring that every employee has the tools, access, and support they need to do their best work.
Key Responsibilities
Hardware & Workstation Deployment
Build, configure, and deploy desktop and laptop workstations for new hires and hardware refreshes
Prepare and stage equipment including imaging, software installation, and peripheral setup
Ship and receive computer equipment to and from remote employees
Process returned equipment from offboarding employees, including data wiping and re-imaging
Maintain accurate asset records and lifecycle tracking in the inventory management system
Understand and support conference room equipment.
Configure, deploy and support credit card hardware.
Help Desk & Technical Support
Provide Tier 1–2 support for hardware, software, and access issues via in-person and remote channels
Troubleshoot Windows OS, laptops, peripherals, printers, and network connectivity issues
Respond to and manage tickets through the company ticketing system (e.g., Jira or similar)
Deliver prompt, friendly, and effective support to internal users at all technical levels
Microsoft 365 & Systems Administration
Administer Microsoft 365 including Exchange Online, SharePoint, and Microsoft Teams
Manage users, groups, licenses, and permissions within the Microsoft 365 admin portal
Deploy and manage applications and policies via Microsoft Intune
Configure and enforce device compliance and conditional access policies
Administer Microsoft Active Directory and Entra ID (Azure AD), including user provisioning, group policies, and domain management
Support onboarding and offboarding workflows including account setup and access removal
Networking
Assist with basic network troubleshooting including connectivity, DNS, DHCP, and VPN issues
Understand and apply foundational networking concepts (TCP/IP, VLANs, firewalls, switching) to support day-to-day operations
Coordinate with the infrastructure team on network-related tickets and escalations
Cybersecurity
Apply cybersecurity best practices to daily operations, including endpoint protection, access control, and phishing awareness
Support security tooling administration (e.g., endpoint detection, MFA enforcement, security awareness platforms)
Assist with identifying and escalating potential security incidents
Work Schedule & Location
Remote on Mondays and Fridays, with occasional onsite presence required based on business needs
Occasional lifting of computer equipment required
Qualifications & Skills
Technical Expertise
Proven ability to build and deploy workstations (imaging, hardware assembly, peripheral setup)
Strong experience with Windows OS and laptop/desktop hardware support
Proficiency with Microsoft 365 administration, including SharePoint Online and Microsoft Teams
Hands-on experience with Microsoft Intune for device management and app deployment
Solid understanding of Microsoft Active Directory, Entra ID (Azure AD), and domain administration
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, switching)
Familiarity with cybersecurity principles, endpoint security, and security best practices
Experience with IT asset and inventory management systems
Business & Soft Skills
Strong communication skills and the ability to explain technical concepts to non-technical users
Excellent customer service orientation and a patient, collaborative approach to support
Highly organized with strong attention to detail, especially in asset tracking and documentation
Adaptable and eager to learn—comfortable taking on new responsibilities and technologies as the business evolves
Ability to manage multiple open tickets and prioritize effectively
Experience
2+ years of Help Desk, IT Support, or Desktop Support experience
Degree, relevant certifications (CompTIA A+, Microsoft MD-102, MS-900, or similar), or equivalent hands-on experience
Experience supporting a hybrid or distributed workforce
What Makes You Stand Out
You don’t just fix problems—you document them and prevent them from recurring
You’re as comfortable under a desk connecting cables as you are configuring policies in Intune
You take ownership of your tickets and communicate status proactively
You’re curious about new technologies and bring ideas that improve how IT serves the business
You understand that great IT support is what lets everyone else do their best work
Must be authorized to work in the United States without current or future employer sponsorship.
No visa sponsorship, transfers, or C2C arrangements are available for this position.
Must reside in or near the Boca Raton, FL area and be able to work onsite three days per week as required.
Shoes For Crews is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. Shoes For Crews provides equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion, disability, marital status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state, or federal laws.