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Help Desk, IT Support, Technical Support

CoreTechs

Charlottesville, VA

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JOB DETAILS
SALARY
$60,000–$80,000 Per Year
SKILLS
Artificial Intelligence (AI), Automation, Computer Systems, Configuration Management, Continuous Improvement, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop PC, Diversity, Documentation Standards, Endpoint Security, Enterprise Computing, Enterprise Endpoint, Help Desk, ITIL (IT Infrastructure Library), Identify Issues, Laptop PC, Maintenance Services, Mergers and Acquisitions, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Windows System Administration, Mobile Devices, Operational Improvement, Performance Management, Printers, Problem Solving Skills, Process Improvement, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Delivery, Technical Leadership, Technical Support, Technical Writing, User Interface/Experience (UI/UX), Wi-Fi
LOCATION
Charlottesville, VA
POSTED
2 days ago
Technical Support
Charlottesville, VA 22911
  • Full-Time | Onsite
 
THE POSITION:
  • A well-established and growing organization is seeking an experienced IT End User Support Specialist to lead the design, support, and continuous improvement of its enterprise endpoint computing environment
  • This is more than a traditional help desk role. You'll serve as the technical lead for endpoint technologies, driving improvements in device management, security, automation, and the overall employee technology experience. You'll also play an important role in enterprise initiatives, including Microsoft 365 modernization, operating system upgrades, and future technology integrations
  • If you're passionate about improving technology, solving complex technical challenges, and creating exceptional end-user experiences, we'd love to hear from you
 
WHAT YOU'LL DO:
Endpoint Engineering
  • Design, deploy, and maintain standardized endpoint configurations for desktops, laptops, and mobile devices
  • Manage the complete endpoint lifecycle, including provisioning, deployment, upgrades, maintenance, and retirement
  • Improve endpoint performance, reliability, security, and user experience
  • Serve as the technical expert for endpoint engineering and advanced troubleshooting
End User Support
  • Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and productivity software
  • Resolve complex technical issues while delivering outstanding customer service
  • Analyze recurring issues and implement long-term solutions
  • Ensure service requests and incidents meet established service levels
Enterprise Technology Projects
Participate in enterprise-wide initiatives including:
  • Windows operating system upgrades
  • Device refresh programs
  • Microsoft 365 E5 deployments
  • Email migrations and domain consolidations
  • Endpoint modernization projects
  • Mergers and acquisitions (M&A) technology integrations
Automation & Continuous Improvement
  • Identify opportunities to automate routine IT processes
  • Implement AI-enabled support solutions to improve efficiency
  • Enhance self-service capabilities and reduce manual support efforts
  • Recommend and evaluate new technologies that improve IT operations
Documentation & Collaboration
  • Create and maintain technical documentation and standards
  • Collaborate with infrastructure, cybersecurity, and application teams
  • Work with technology vendors and external partners
  • Serve as an escalation resource for complex technical issues
 
KNOWLEDGE, SKILLS, & EXPERIENCE REQUIRED:
  • At least 5+ years of experience supporting enterprise Windows environments, endpoint engineering, systems administration, or advanced end-user support
  • Experience managing modern enterprise endpoint environments
  • Microsoft Intune
  • Windows Autopilot
  • Microsoft 365 administration
  • Hybrid Active Directory / Microsoft Entra ID
  • Windows deployment and imaging
  • Endpoint security and compliance
  • Configuration management
  • ITIL-based service management
  • Networking fundamentals (DNS, DHCP, TCP/IP, Wi-Fi)
  • Automation and AI-enabled support technologies
 
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
 
req26-00489

About the Company

C

CoreTechs

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