Full-Time Contract | Onsite | Possible Contract to Hire
We’re seeking immediate support to help manage the current workload. To expedite the process, we’re moving forward with hiring a contractor as soon as possible.
THE POSITION:
A well-established and growing organization is seeking an experienced IT End User Support Specialist to lead the design, support, and continuous improvement of its enterprise endpoint computing environment
This is more than a traditional help desk role. You'll serve as the technical lead for endpoint technologies, driving improvements in device management, security, automation, and the overall employee technology experience. You'll also play an important role in enterprise initiatives, including Microsoft 365 modernization, operating system upgrades, and future technology integrations
If you're passionate about improving technology, solving complex technical challenges, and creating exceptional end-user experiences, we'd love to hear from you
WHAT YOU'LL DO: Endpoint Engineering
Design, deploy, and maintain standardized endpoint configurations for desktops, laptops, and mobile devices
Manage the complete endpoint lifecycle, including provisioning, deployment, upgrades, maintenance, and retirement
Improve endpoint performance, reliability, security, and user experience
Serve as the technical expert for endpoint engineering and advanced troubleshooting
End User Support
Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and productivity software
Resolve complex technical issues while delivering outstanding customer service
Analyze recurring issues and implement long-term solutions
Ensure service requests and incidents meet established service levels
Enterprise Technology Projects
Participate in enterprise-wide initiatives including:
Windows operating system upgrades
Device refresh programs
Microsoft 365 E5 deployments
Email migrations and domain consolidations
Endpoint modernization projects
Mergers and acquisitions (M&A) technology integrations
Automation & Continuous Improvement
Identify opportunities to automate routine IT processes
Implement AI-enabled support solutions to improve efficiency
Enhance self-service capabilities and reduce manual support efforts
Recommend and evaluate new technologies that improve IT operations
Documentation & Collaboration
Create and maintain technical documentation and standards
Collaborate with infrastructure, cybersecurity, and application teams
Work with technology vendors and external partners
Serve as an escalation resource for complex technical issues
KNOWLEDGE, SKILLS, & EXPERIENCE REQUIRED:
At least 5+ years of experience supporting enterprise Windows environments, endpoint engineering, systems administration, or advanced end-user support
Experience managing modern enterprise endpoint environments
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.