Job Summary We are seeking a knowledgeable IT Technician to join our team. As the IT Technician, you will be responsible for ensuring our computer systems, networks, and equipment are operating at peak performance. You will also handle all IT support requests and assist colleagues with their IT needs. Your role is vital to the smooth operation of our company and allowing us to reach our business goals. The ideal candidate has strong technical skills as well as excellent customer service and communication skills.
Responsibilities
Provide outstanding customer service for Tier 1 service requests, incidents, and problems reported by Clients.
Perform password resets and account unlocks.
Set up and troubleshoot Multi-Factor Authentication (MFA).
Troubleshoot printer issues, including installing and configuring printer drivers.
Onboard new users: create user accounts, assign email addresses, and grant SharePoint access in accordance with the documented SOP.
Install and configure software
Onboard users into Password Manager
Set up new desktops through Microsoft Intune, ensuring all necessary applications are installed based on the Client's request.
Check and verify that backups are completing successfully.
Review XDR logs, triage security alerts, and action or escalate as appropriate.
Enter all service requests, incidents, and problems into the ticket tracking system with accurate, detailed information
Perform other duties as assigned.
Qualifications
A bachelor’s degree in Computer Science or Information Technology
Minimum 1 Year of Experience (entry-level candidates may be considered).
Working knowledge of the Microsoft 365 ecosystem and Windows desktop support
Strong troubleshooting and analytical skills
Ability to work well as part of a team
Strong written and verbal communication skills
Understanding of data privacy and security
Strong technical documentation skills and the discipline to follow SOPs.
Working knowledge of remote connectivity technologies such as TeamViewer, VNC, and Microsoft Remote Desktop.
Experience with ConnectWise (preferred)
Strong communication and interpersonal skills.
Excellent customer service skills
Numbers & Facts
Location
Bohemia, NY
Job Type
Full-time
Skills
Analysis Skillsunmatched
Authenticationunmatched
Communication Skillsunmatched
Computer Networksunmatched
Computer Scienceunmatched
Computer Systemsunmatched
Customer Support/Serviceunmatched
Desktop Administrationunmatched
Desktop PCunmatched
Ecosystemsunmatched
Health Insuranceunmatched
Help Deskunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Information/Data Security (InfoSec)unmatched
Interpersonal Skillsunmatched
Maintenance Servicesunmatched
Microsoft Product Familyunmatched
Microsoft Remote Desktop Services (fka Terminal Services)unmatched
Microsoft SharePointunmatched
Microsoft Windows Desktopunmatched
Network System Hardwareunmatched
Presentation/Verbal Skillsunmatched
Printersunmatched
Privacy Controlsunmatched
Software Configuration Managementunmatched
Software Installationunmatched
Standard Operating Procedures (SOP)unmatched
Team Playerunmatched
Technical Supportunmatched
Technical Writingunmatched
Training/Teachingunmatched
Virtual Network Computingunmatched
Writing Skillsunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.