Help Desk Level III Support Analyst

Aquinas Consulting

Trumbull, CT

JOB DETAILS
SKILLS
Amazon Web Services (AWS), Analysis Skills, Consulting, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Document Scanners, File Server, Firewalls, Help Desk, High School Diploma, Hypervisors, Identify Issues, Information Technology & Information Systems, Manufacturing, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Windows Azure, Network Attached Storage (NAS), Network Routers, Network Support, Network Switching, People Management, Peripheral Hardware, Printers, Problem Solving Skills, Remote Access, Sales Presentation, Sales Support, Server Support, Storage Area Network (SAN), Systems Administration/Management, Technical Presentation, VPN (Virtual Private Network), Wide Area Network (WAN), Windows Server 2008 R2, Wireless Communications
LOCATION
Trumbull, CT
POSTED
7 days ago

Aquinas Consulting is currently looking to fill a Level III Service Desk Analyst job in Trumbull, CT. This DIRECT hire job is available with a leading IT solutions provider. They have been an industry leader for 50 years. In this role, you will manage, implement, and troubleshoot issues and provide solutions for our clients. You will provide guidance to our clients throughout various stages of troubleshooting and solution implementation within their environment.

Level II/III Service Desk Analyst Job Responsibilities:

  • Resolve situations with VIP clients (white glove experience)
  • Troubleshoot and resolve critical server, network, and lines of business incidents
  • Windows Server 2008/2012/2016, including Active Directory, Group Policy, DNS & DHCP
  • Office 365 / Azure / AWS
  • Microsoft Exchange Server/Exchange Online
  • Remote access technologies, including RDS and VPN
  • Peripheral device support, including network printers, scanners, monitors & UPS devices.
  • WAN devices
  • Hypervisors, SAN, NAS
  • Wireless controllers and access points, routers, firewalls, and network switches
  • Resolve escalated issues from the L1 and L2 team members
  • Complete move/add/changes of client servers and workstations, including adding printers, applications, roles, etc.
  • Mentor team members on technology
  • Support sales team including attending sales presentations as the technical SME.
  • Collaborate with other departments to solve complex issues
  • Tasks assigned by the Director of Service Desk.

 

Level II/III Service Desk Analyst Job Qualifications:

  • High School diploma, Bachelor’s Degree a plus
  • Minimum of 6 years work experience in a Help Desk role
  • Previous MSP experience
  • CompTIA A+/Network+ or equivalent experience
  • MCSA or equivalent experience
  • Complete technical understanding and expertise in the following:
  • Public and private DNS functionality
  • Mail flow diagnostics
  • VPN support and configuration
  • File server support and configuration
  • RDS environment support

 

If you are interested in this DIRECT-hire Level II/III Service Desk Analyst Job in Trumbull, CT, please apply now to be connected with a member of our team.   
Please note: Applying to this role is an agreement to have your information entered into our database and acknowledgement that a recruiter will reach out to you either by phone, email, and/or text message regarding this and similar job opportunities.
Aquinas Consulting is a woman and minority owned company headquartered in Milford, CT that provides Engineering, Information Technology (IT), and Manufacturing staffing solutions throughout the US. We take pride in 20 years of service to our clients, our hiring managers, our consultants, and our local community.  Aquinas is an affirmative action, equal opportunity employer and committed to considering all qualified applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. www.aquinasconsulting.com

 

About the Company

A

Aquinas Consulting

Aquinas Consulting, LLC is a specialty staffing firm that provides flexible IT staffing solutions (since 2000), engineering staffing solutions (since 2003), and defense staffing solutions (since 2005). We assist customers by identifying individuals with hard-to-find technical skills, evaluating these skills, and then presenting these individuals for hire on a permanent or contract basis. Our US based recruiting team of IT and engineering specialists fully understands our clients’ technology needs, and conducts a thorough technical evaluation of all of our candidates. We are a woman and minority owned firm headquartered in Connecticut with branch offices across the US. Aquinas employees have an average of more than 20 years’ experience servicing defense, engineering, and technology clients.

Here is a list of all Aquinas offices across the nation:

Milford, CT - (203)867-2822 - Serving Stamford and New Haven - Established in 2000 and expanded in 2006, 2007, 2010, and 2013
White Plains, NY - (914)712-1101 - Serving NYC and Westchester - Established in 2001
Hartford, CT - (860)656-7161 - Serving Hartford and Springfield - Established in 2003
St. George's, UT - (435)674-2006 - Serving Phoenix and Salt Lake City - Established in 2003
Alpharetta, GA - (404)902-6783 - Serving the Great Atlanta area - Established in 2008
Albany, NY - (518)421-6209 - Serving Albany - Established in 2017

COMPANY SIZE
50 to 99 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
https://aquinasconsulting.com/