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Help Desk

LRS

Madison, WI

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JOB DETAILS
SALARY
$18–$20 Per Hour
SKILLS
1st Level Support, Analysis Skills, Artificial Intelligence (AI), Asset Disposal, Asset Management, Asset Management Software, Computer Maintenance, Computer Security, Continuous Improvement, Customer Escalations, Data Analysis, Desktop PC, Detail Oriented, Hardware Administration, Help Desk, IT Service Management (ITSM), Identify Issues, Incident Response, Information Technology & Information Systems, Inventory Reports, Leadership, Metrics, Operational Support, Organizational Skills, Physical Inventory, Record Keeping, Reporting Skills, Team Player, Technical Support, Warehousing
LOCATION
Madison, WI
POSTED
6 days ago
Codeworks, an LRS company, is seeking a Help Desk Technician. In this role is responsible for maintaining accurate asset records, coordinating hardware inventory activities, supporting employee offboarding processes, monitoring asset recovery efforts, and assisting with annual hardware replacement planning. If you are a detail-oriented, organized, and able to effectively collaborate with technical teams, business stakeholders, and end users, this position is for you! 

Key Responsibilities

  • Manage the full lifecycle of IT hardware assets, including inventory tracking, monitoring, recovery, and disposition.
  • Maintain accurate hardware asset records within IT asset management and desktop management systems, including Cherwell and Ivanti.
  • Utilize asset management tools to troubleshoot issues, generate reports, and analyze inventory data.
  • Provide first-level support for hardware asset-related requests associated with employee offboarding activities.
  • Coordinate with managers and stakeholders to recover hardware assets assigned to departing employees.
  • Assist with the preparation and review of asset disposition reports used to identify missing or unreturned equipment.
  • Monitor asset recovery service levels and escalate unresolved cases to the appropriate security or incident response teams as needed.
  • Prepare and distribute reports, metrics, and other materials for leadership and management teams.
  • Support the planning and execution of the annual IT hardware inventory process.
  • Assist with the development and implementation of annual PC replacement initiatives.
  • Conduct onsite physical inventory audits at Department locations.
  • Provide operational support for warehouse-related asset management activities.
  • Support continuous improvement efforts related to IT asset management processes and controls.
  • Perform additional duties and projects as assigned.

Technical Skills & Experience

  • Experience working in an enterprise IT environment.
  • Knowledge of IT hardware asset management principles, practices, and tools.
  • Experience using IT Asset Management (ITAM) or IT Service Management (ITSM) platforms, such as Cherwell or similar solutions.
  • Experience utilizing desktop management tools, inventory systems, or endpoint management platforms, such as Ivanti or comparable technologies.
  • Ability to generate, analyze, and interpret reports and inventory data.

The base range for this contract position is $18.00 - $20.00 per hour, depending on experience. The range displayed reflects the minimum and maximum target for new hires of this position across all U.S. locations. Individual pay is determined by work location and additional job-related factors.

Codeworks, an LRS company, is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship, status or protected veteran status.

In some cases, Codeworks, an LRS company, uses generative artificial intelligence (“AI”) in support of our hiring processes. Codeworks takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. Please contact AI.Questions@lrs.com with any questions.

About the Company

L

LRS

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