Help Desk Manager Progreen lawn and landscape is seeking a highly motivated and experienced Help Desk Manager to oversee our team of help desk technicians in Montgomery, TX.Compensation: Competitive salary based on experience and qualifications with potential for bonuses and benefits.Position Summary In this role, you will supervise and support our help desk operations, ensuring that technical issues are resolved efficiently and effectively to maintain high levels of customer satisfaction.Key Responsibilities Oversee the day-to-day operations of the help desk team, including managing work schedules, performance evaluations, and trainingMonitor help desk ticketing system and ensure timely resolution of customer technical issuesIdentify and implement improvements to streamline help desk processes and increase efficiencyServe as the first point of contact for escalations and complex technical issuesSupervise and mentor help desk staff, providing coaching and development opportunitiesMaintain knowledge of industry standards and best practices to continuously improve service deliveryCollaborate with other departments to ensure that technical issues are resolved in a timely mannerPrepare and present reports on help desk performance and customer feedback to managementManage equipment inventory, software licenses, and maintenance contracts for help desk teamStay updated on new technologies and tools that can enhance help desk operationsQualifications Bachelor's degree in computer science, information technology, or a related fieldMinimum of 3 years of experience in a help desk management roleProven experience in managing and supervising a team of help desk techniciansStrong knowledge of help desk software, ticketing systems, and remote desktop toolsExcellent communication and interpersonal skills, with the ability to liaise with customers and internal teamsStrong leadership and problem-solving skillsAbility to work in a fast-paced environment and handle multiple tasks simultaneouslyExperience in developing and implementing help desk processes and proceduresFlexibility to work extended hours and weekends if necessaryEmployment Type Full-TimeSalary $47.00 per hour#J-18808-Ljbffr