Help Desk/Network Technician
Salary
$54,696.00 - $81,528.00 Annually
Location
625 52nd Street, Kenosha, WI
Job Type
Regular - Full Time
Job Number
20260466
Department
City Administration
Opening Date
06/24/2026
Closing Date
7/19/2026 11:59 PM Central
General Overview of Position
The City of Kenoshas Information Technology department is a fast-evolving and collaborative environment. IT serves City departments as their innovation partner and technical troubleshooter. The department also serves as a strategic resource as a change agent for new technologies and process efficiencies. This position provides first-line support and technical assistance to computer users by answering questions or resolving computer problems in person, by telephone, in writing, or by email. Work involves the analysis and resolution of reported problems, creating user training guides, and coordinating user training. This position works under the general direction of the Citys Director of Information Technology.
Example of Duties & Responsibilities
This position is responsible for a department with a wide range of directives and activities. Therefore, the essential duties and responsibilities reflect the priorities of this position in the specific areas of administration, leadership, management, and communication as follows:
Ensures systems and networks are functional through observation, monitoring, and a specific routine
Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately. Ensures customer needs are met and documented properly
Answers help desk inquiries via telephones and email regarding computer software or hardware operations
Installs, modifies, and repairs computer hardware and software
Installs computer peripherals for users
Refers major hardware or software problems or defective products to vendors or technicians for service
Assists in the addition and removal of staff access to the enterprise environment
Assists in various system operations and troubleshooting related to the Citys technical infrastructure
Prepares and maintains user training guides, internal instructional documentation, and technical reference materials
Trains users in the proper use of hardware or software
Collaborate with City staff and management to identify opportunities for workflow and systems improvements.
(NOTE: The duties listed above are intended as illustrations of the various types of work performed by persons in positions covered by this classification specification. This list is not all-inclusive. The omission of a particular job duty does not mean that the duty is not one of the essential functions of the position. Management reserves the right to assign employees in this classification to duties not listed above if the duties are fairly within the scope of responsibilities applicable to the level of work performed by employees in positions covered by this classification specification.)
Requirements
Education, Training and Experience Requirements:
Knowledge, Skill and Ability Requirements:
Knowledge of computer hardware, software, electronic and wireless equipment.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Knowledge of network switching, routing, and operation of telecommunications systems
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures and terminology
Working knowledge of the following technology, software and platforms are preferred:
Open source software
Linux server applications and desktop environments
Google Workspace
Microsoft desktop and server support
Understanding of networking fundamentals
Strong understanding of cyber security best practices
Understanding processes of monitoring network performance; troubleshooting Ethernet network problems and outages; collaborating with network architects on network optimization, and interacting with users to assist with their Ethernet network issues is preferred.
Understands the process and functionality of desktop and server virtualization
Ability to communicate with all levels of users
Ability to understand the points being made and ask questions as appropriate
Ability to communicate with others to convey information effectively
Ability to use logic and reasoning to review information, identify problems, develop and evaluate options, and implement solutions
Ability to communicate effectively both verbally and in writing as appropriate for the needs of the audience
Ability to manage time effectively
Ability to develop specific goals and plans to prioritize, organize, and accomplish work within established department procedures
Ability to accept criticism and deal calmly and effectively
Physical Requirements:
Environmental Requirements:
Tasks are regularly performed where exposure to dust, dirt, heat, cold, noise, fumes, odors, vibrations, wetness, humidity, and temperature changes is probable, often in confined spaces where there may be a risk of electrical shock.
Sensory Requirements:
Tasks require color perception and discrimination, including close vision and the ability to adjust focus.
Method of Selection
Applicants education, training, and experience will be analyzed. Written, oral, proficiency and/or other exams may be given to determine if the applicant has the necessary knowledge, skills, and abilities. An appointment will be made in accordance with City policy, and the Civil Service Ordinance Rules and Regulations. Applicants will be required to pass a motor vehicle record review and criminal background check.
Why the City of Kenosha?
We offer a full benefit package, annual pay increases, generous paid time off and employee and community engagement opportunities for general full-time employees!
The City of Kenosha is taking on many exciting projects in the areas of large scale developments and technological advancements to keep Kenosha the vibrant and growing community we love -- Join us!
Most positions are included in a 17 step compensation plan. Most employees receive annual salary increases of 2.5% based on the current compensation plan. Additional across-the-board pay increases may occur annually.
Insurance
The City offers a high deductible health plan (HDHP) to eligible employees and their qualifying dependent(s) as of the first of the month following 30 days of full-time employment. All employees are required to pay a five percent (5%) monthly health insurance premium, which will be waived if the employee participates in an annual Health Risk Appraisal (HRA). Employees and qualifying dependents are responsible for any deductibles, co-payments, or other out-of-pocket costs associated with care received under the provisions of the plan(s).
The City offers dental insurance to eligible employees as of the first of the month following 30 days of full-time employment. There are two options for Dental Insurance: CarePlus (Dental Associates) and Delta Dental. CarePlus (Dental Associates) monthly premiums are paid for by the City. Employees are responsible for monthly premiums if enrolling in Delta Dental. Only one dental plan may be selected if enrolling.
The City offers vision insurance to eligible employees as of the first of the month following 30 days of full-time employment. This plan provides benefits (after applicable co-pay) including a comprehensive exam, eye glasses with standard single vision, etc.
The City holds an open enrollment period each calendar year. If the employee waives coverage of health and/or dental insurance upon hire, they must experience a qualifying life event as prescribed by the Plans summary plan description in order to enroll for either health or dental insurance at any other time during the plan year. Employees who do not experience a qualifying life event must wait for the open enrollment period to elect coverage. Insurance benefits are subject to unilateral changes by the City.
We participate in the Wisconsin Retirement System (WRS). This is a pension plan. We match the employee contribution amount monthly for general employees. The current contribution rate for general and teacher employees can be found here.
Term group life insurance coverage is provided to employees who participate in the WRS through the Wisconsin Public Employers Group Life Insurance Program. The premium for Basic Plan coverage is paid by the City for active employees.
Employees may elect to defer part of their income into a 457(b) retirement plan through Mission Squared Retirement Corporation, Nationwide Retirement Solutions or the Wisconsin Deferred Compensation Program.
Employees enjoy numerous types of paid time off.
Employees earn up to 12 days of sick leave per year. Sick leave can be carried over year after year & never expires during employment.
Paid Vacation - available for use on January 1 each year! (pro-rated your first year of employment)
Years of Service Days/Hours per Year
Less than 1 year 12 days (96 hours)
After 1-5 years 15 days (120 hours)
After 6-10 years 17 days (136 hours)
After 11-15 years 19 days (152 hours)
After 16-20 years 21 days (160 hours)
After 20 years 25 days (200 hours)
Employees may carry over eighty (80) hours of unused vacation leave into the next calendar year.
We observe 12 paid holidays & additional paid floating holidays!
New Years Day Independence Day (July 4th) Christmas Eve Day
Martin Luther King, Jr. Day Labor Day Christmas Day
Friday before Easter Thanksgiving Day New Years Eve Day
Memorial Day Day after Thanksgiving
Juneteenth
Employees receive at least two (2) paid floating holidays per year. Holiday observance schedule may vary by department.
Duty-Related Death Benefit
One years salary is paid to the named beneficiary of an eligible employee who is killed in the line of duty.
Health and Wellness Clinic - Employees (and covered spouses) who elect health insurance coverage and complete the annual HRA may utilize the Citys onsite Health and Wellness Clinic, which is staffed by a Nurse Practitioner and Registered Nurse. Services provided by the Clinic may be subject to a co-payment, as prescribed by City policy and IRS guidelines.
Health Savings Account - The health insurance plan offered by the City qualifies for a Health Savings Account (HSA) as defined by the IRS. Johnson Bank has waived the fees normally associated with opening and maintaining an HSA for all City employees who are enrolled in a qualifying insurance plan. Payroll deduction (pre-taxed) is only available to those employees who hold their HSA with Johnson Bank. Enrollment for this benefit is administered by the Finance Department.
Critical Illness, Accident & Universal Life/Long-Term Care Insurances - Supplemental policies for Critical Illness, Accident and Life/Long-Term Care Insurance are offered to current eligible employees during the Citys annual open enrollment period.
Tuition Reimbursement Program - Regular full-time employees who have completed their probationary period may be reimbursed for 80% of tuition up to $3,000 per calendar year for satisfactory completion (a grade of "B" or greater) of approved courses through an accredited institution in the pursuance of an Associate, Bachelor or Master Degree. Please refer to the Citys Personnel Policies and Regulations for program information.
01
The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview. By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal.
02
A person is not qualified for initial employment ONLY if the person would be immediately supervised by a relative. For purposes of this rule, "Relative" includes any member of your immediate household or any person whose relationship by blood or marriage is as close as or closer than first cousin, grandparent or grandchild, including step relationships. Based upon this definition of "relative", do you have any relatives employed or serving in the capacity as an elected official with the City?
03
If you answered yes to the question above, please list the name(s) and relationship(s) of your City-employed relative(s). Indicate N/A if not applicable.
04
Do you possess a valid drivers license with a good driving record?
05
Are you able to use your personal vehicle for use on the job or do you have access to a personal vehicle that can be used on the job?
06
Please indicate the highest level of education you have achieved.
07
How many years of professional (on the job) experience do you have troubleshooting and analyzing computer problems for users in an IT help desk. Be sure to list your experience in the "Work History" section of the application.
08
Please provide the amount of professional (on the job) experience you have training users on the operation of computer hardware and/or software.
09
Do you have working experience with any of the following technologies, software and platforms (select all that apply)?
10
How many years of experience do you have with each of the technologies, software, and platforms listed above in question 9?
11
How many years of professional (on the job) customer service experience do you have including customer needs assessment, communicating with customers, meeting quality standards for services and evaluating customer satisfaction?
Required Question
Employer City of Kenosha
Address 625 - 52nd Street
Room 205
Kenosha, Wisconsin, 53140
Phone 262.653.4130
Website https://www.kenosha.org