Help Desk Representative

Help Desk Representative

Department: Information Technology Services

Employment Type: Full Time

Location: Any Compass Location

Compensation: $26.10 / hour

Description

Help people stay connected, productive, and empowered through technology that works for them.

Schedule: Mon-Fri 7a-4p

This is a remote position open to Missouri residents only.

The Help Desk Representative provides friendly, responsive first-level technology support to employees across our organization. As a key resource for day-to-day technology needs, you'll troubleshoot hardware and software issues, respond to help desk requests, provide basic user training, and connect employees with additional IT support when needed.

This is an opportunity to combine technical problem-solving with meaningful customer service while supporting the teams who provide essential healthcare and community services throughout rural communities.

This is a great opportunity for someone who:

• Enjoys helping people solve problems and navigate technology with confidence
• Brings a patient, approachable, and service-focused attitude to technical support
• Enjoys learning new technology and finding practical solutions
• Communicates technical information clearly and comfortably with a variety of users
• Can stay organized and responsive while managing multiple requests

Key Responsibilities

• Serve as the first point of contact for employees seeking technology assistance.
• Provide timely, entry-level support for hardware, software, and technology-related questions.
• Troubleshoot and resolve common technical issues through remote and direct support.
• Provide basic training and guidance to help employees use technology effectively.
• Receive, prioritize, document, and follow up on help desk requests.
• Identify and escalate issues requiring additional IT expertise.
• Help ensure employees have the technology support they need to successfully do their work.

Requirements, Skills, Knowledge and Expertise

• High School/GED required
• Associate degree preferred
• At least one (1) year experience preferred

You're a problem-solver who genuinely enjoys helping others. You're patient when working through technology challenges, comfortable explaining technical information in an easy-to-understand way, and willing to keep learning as technology evolves. You're dependable, organized, and able to balance multiple requests while maintaining a positive, customer-focused approach.

You understand that effective IT support is about more than resolving a technical issue-it's about helping people do their best work. Whether you're assisting someone with a quick question or working through a more complex problem, you bring curiosity, professionalism, and a commitment to making the experience easier for the person you're supporting.