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Help Desk Representative - Mid

Nalley Consulting

Doral, FL

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Asset Management, Atlassian JIRA, Best Practices, Cloud Computing, CompTIA A+, Computer Science, Consulting, Customer Support/Service, Defense Intelligence, Desktop Administration, Disability Accommodations, Disability Insurance, Help Desk, ITIL (IT Infrastructure Library), Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Intelligence Community, Life Insurance, Mac Operating System, Microsoft Certifications, Microsoft Windows Operating System, ServiceNow, Small Business, Technical Support, Time Management
LOCATION
Doral, FL
POSTED
Today
Join the Nalley Consulting team at Southcom HQ.

Position: Help Desk Representative
LCAT: Mid
Location: SOUTHCOM HQ, Doral, FL / Off-site
Office: U.S. SOUTHERN Command J2

Required clearance: No

Required education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or three (3) years of equivalent experience in IT support.

Required Experience: 
  • Demonstrated experience in resolving Tier 1 and Tier 2 support tickets, assisting with enterprise device provisioning, and maintaining IT asset tracking systems.
  • Experience with Microsoft Windows, macOS, and cloud-based IT support tools is required.
  • Knowledge and capability to provide technical support for cloud-based and on-premises environments, ensuring timely and effective resolution of IT-related issues.
  • Must be proficient in IT troubleshooting methodologies, ticketing system usage (e.g., JIRA, ServiceNow), and customer service best practices.
  • Strong skills in incident resolution, remote desktop support, and end-user assistance are required.
Desired Qualifications:
  • CompTIA A+, ITIL Foundation Certification, or Microsoft Certified: Modern Desktop Administrator Associate.



 

ABOUT NALLEY CONSULTING

Nalley Consulting is a Service Disabled Veteran Owned Small Business working with prime partners to staff Department of Defense and Intelligence Community positions. Created by a U.S. Navy intelligence veteran, Nalley Consulting has grown to include multiple IDIQ vehicles in several states.

Nalley Consulting fringe benefits include:

  • Excellent medical, dental, and vision benefits
  • PTO
  • 11 paid federal holidays
  • Tuition assistance
  • Paid military-reserve leave
  • Paid parental leave for birth or adoption
  • 401k matching up to 5 percent of the base salary
  • Flex time
  • Company-paid short-term disability, long-term disability, and life insurance.

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Nalley Consulting

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