Help Desk Representative

Entry-Level IT Help Desk Agent – Leading Insurance Client

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Contract: 12 months, with possible extension up to 24 months.

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Schedule: Certain shifts require three days in the office and two days remotely per week. Candidates must live within 50 miles of either office. Off-hours shifts are fully remote.

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Locations:

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• Plano, TX: 7900 Windrose Ave, Plano, TX 75024
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• Portsmouth, NH: 225 Borthwick Ave, Portsmouth, NH 03801
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Responsibilities:

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• Answer technical support calls, emails, and tickets.
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• Troubleshoot hardware, software, account-access, and network issues.
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• Reset passwords and assist users with login problems.
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• Document issues in the ticketing system.
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• Escalate complex problems to senior support teams.
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• Provide friendly and professional customer service.
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Requirements:

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• Basic computer, Windows, Microsoft Office, and networking knowledge.
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• Good communication and customer-service skills.
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• Ability to troubleshoot problems and follow instructions.
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• Willingness to learn and work flexible shifts.
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• Previous help desk or customer-service experience is helpful but not required.
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100% Remote shifts

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• 12:00 AM – 8:30 AM, Sunday–Thursday → 100% Remote
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• 4:00 PM – 12:30 AM, Sunday–Thursday → 100% Remote
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• 4:00 PM – 12:30 AM, Tuesday–Saturday → 100% Remote
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• 12:00 AM – 8:30 AM, Monday–Friday → 100% Remote
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Hybrid shifts

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• 8:00 AM – 4:00 PM, Monday, Tuesday, Wednesday, Saturday, Sunday → Hybrid (3 days office + 2 days remote)
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• 10:00 AM – 6:00 PM, Monday–Friday → Hybrid (3 days office + 2 days remote)
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