Help Desk Representative - SOUTHCOM EDA

Celestar, a B&A Company, is seeking a Help Desk Representative to support USSOUTHCOM J26 ENHANCED DOMAIN AWARENESS task order. If interested and meet the qualifications, we encourage you to apply for this rewarding and impactful opportunity.

ANTICIPATED AWARD: July 2026

ANTICIPATED START: July 2026

PERIOD OF PERFORMANCE: 1 Base Year + 3 Option Years

LOCATION: Remote

CLEARANCE REQUIREMENT: This position does not require a security clearance; however, applicants must be authorized to work in the United States without sponsorship.

About Us:

Celestar, a B&A Company, offers highly competitive salaries and benefits. Our comprehensive benefits package includes company-paid employee and family dental insurance, employee health insurance, life insurance, and disability coverage. Additionally, we provide a 401(k)-retirement plan with company matching, paid holidays, and personal time off.

Responsibilities:

• Proposed personnel possess the knowledge and capability to provide technical support for cloud-based and on-premises environments, ensuring timely and effective resolution of IT-related issues.
• Personnel must be proficient in IT troubleshooting methodologies, ticketing system usage (e.g., JIRA, ServiceNow), and customer service best practices.
• Strong skills in incident resolution, remote desktop support, and end-user assistance are required.

Required Qualifications and Skills (Must Be Reflected on Your Resume):

• A Bachelor's degree in Information Technology, Computer Science, or a related field -OR- A minimum of 3 years of equivalent experience in IT support.
• Must have demonstrated experience in resolving Tier 1 and Tier 2 support tickets, assisting with enterprise device provisioning, and maintaining IT asset tracking systems.
• Experience Microsoft Windows, macOS, and cloud-based IT support tools.

Desired but not Required Certifications:

• CompTIA A+, ITIL Foundation Certification, or Microsoft Certified: Modern Desktop Administrator Associate.

Come on board with a company that Values its Employees!

Celestar Corporation is an Equal Opportunity Employer. The Celestar Corporation prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; genetic information; national origin; sex (including same-sex); sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; marital status; service member/protected veteran status; or any other category protected by federal, state, or local law.