Position Information Position Information Default Section Title Help Desk Representative
Tier 1 - Temporary Part-time Overview
Camden County College (CCC) is a leading two-year community college with campuses in Blackwood, Cherry Hill, and Camden, New Jersey. In addition, the college operates a Regional Emergency Training Center to educate and train police and fire academy professionals, as well as a partnership with the Joint Health Sciences Center in the Camden City educational hub. The college is proud of its status as a Hispanic-serving and military-friendly institution.
As a leading employer in the region, CCC offers dynamic opportunities for educators, academic leaders, and professionals who are passionate about shaping the future of education and workforce development. Joining CCC means becoming part of a mission-driven institution that values diversity, innovation, and excellence. Our faculty and administrative teams are dedicated to student success, academic rigor, and community engagement, making CCC an exciting and rewarding place to work.
Choose CCC for competitive salaries and comprehensive benefits, including health, retirement, and tuition assistance.
Location Blackwood Campus Department Office of Information Technology Days and Hours Varies Monday-Saturday up to 25 hours per week Requisition Number Position Goals
Job Description
Respond to requests for technical assistance in person via phone electronically. Diagnose and resolve technical hardware and software issues. Research questions using available information resources. Advise users on appropriate action. Follow standard help desk procedures. Log all help desk interactions. Administer help desk software. Redirect problems to appropriate resources. Identify and escalate situations requiring urgent attention. Track and route problems and requests, and document resolutions. Prepare activity reports. Stay current with system information changes and updates.
Minimum Qualifications
Associates degree or equivalent work experience. Proven customer support experience. Oral and written communication skills. Excellent interpersonal skills with a focus on customer service. Working knowledge of fundamental operations of relevant software, hardware, and other equipment. Knowledge of relevant call tracking applications. Ability to work collaboratively in a team environment.
Benefits Special Instructions for Applicants Published Salary Range 18.00 per hour Job Open Date 12092024 Job Close Date Open Until Filled Yes Job Category Temporary Application Types Accepted Main App - Applicant Supplemental Questions Required fields are indicated with an asterisk.