Help Desk/Service Desk 3 - HDSD3

LanceSoft Inc

Birmingham, AL

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JOB DETAILS

SALARY

$22–$26.03 Per Hour

SKILLS

1st Level Support, Analysis Skills, Customer Support/Service, Desktop Administration, Help Desk, Identify Issues, Information Technology & Information Systems, Local Area Network (LAN), Maintenance Services, Microsoft Windows Operating System, Multitasking, Network Connectivity, Peripheral Hardware, Presentation/Verbal Skills, Printers, Regulatory Compliance, Remedy, Sarbanes-Oxley Act (SOX), Software Administration, Support Documentation, Technical Support, Telecommunications, Wide Area Network (WAN), Writing Skills

LOCATION

Birmingham, AL

POSTED

4 days ago

Job Title: Help Desk / Service Desk 3
Location: Birmingham, AL 35203 (Hybrid – 3 days onsite, 2 days remote)
Duration: August 31, 2026 – July 31, 2029
Pay Rate: $26.03/hour
Shift Timings: Monday–Friday, (5 AM CST-9 AM CST potential start times).

Job Description
The Help Desk/Service Desk 3 Analyst serves as the frontline point of contact for IT support, providing technical assistance and service request fulfillment to business users. The role involves troubleshooting hardware, software, network, and telecommunications issues while delivering excellent customer service. The analyst works closely with Infrastructure, Application, and Workplace Support teams to resolve incidents efficiently and ensure accurate documentation of all support activities.

Key Responsibilities

Provide first-level technical support via phone and other communication channels.
Troubleshoot and resolve hardware, software, network, and connectivity issues.
Document incidents, service requests, and resolutions accurately.
Coordinate with IT infrastructure, application, and workplace support teams.
Escalate complex issues when necessary.
Deliver exceptional customer service and maximize first-call resolution.
Follow IT processes, procedures, and SOX compliance requirements.
Maintain knowledge of enterprise IT systems and technologies.

Required Skills

1–3 years of IT Help Desk or Service Desk experience.
Strong knowledge of Windows 10 desktop support.
Experience supporting PCs, printers, phones, and related peripherals.
Understanding of LAN/WAN networking concepts.
Knowledge of telecommunications and access technologies.
Experience with ticketing systems (Remedy preferred).
Strong troubleshooting and analytical skills.
Excellent verbal and written communication.
Ability to multitask and work independently in a fast-paced environment.
Strong customer service orientation.

Education Required

Bachelor's degree in a technology-related field preferred.

About the Company

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

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