Help Desk - SME 2

Progression Inc

Washington, DC

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JOB DETAILS

SALARY

SKILLS

Administrative Skills, Analysis Skills, Auditing, Communication Skills, Computer Hardware, Computer Software, Customer Service Evaluation, Customer Support/Service, Desktop Administration, Desktop PC, Disassemblers, Hardware Installation, Hardware Upgrades, Help Desk, Identify Issues, Information Technology/Systems Audit, Lift/Move 50 Pounds, Local Area Network (LAN), Microsoft Windows 7, Microsoft Windows System Administration, Network Software, Open Systems Interconnection (OSI), Operating Systems, Peripheral Hardware, Policy Development, Printers, Process Improvement, Progress Reports, Software Upgrades, Status Reports, Subnet, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Time Management, Topology, Trouble Tickets, Wide Area Network (WAN)

LOCATION

Washington, DC

POSTED

6 days ago

Sr. Help Desk Tier II
Washington, D.C

10AM - 6PM shift Monday - Friday

$35.00/hr+ (dep on experience)

MUST:
Active Top Secret Required
4 years of experience Help Desk Tier II
4 years supporting windows / troubleshooting
Windows 7/10 Operating System
PC's, printers, scanners, and laptops
Microsoft Office Applications/ Office 365
Active Directory Users and Computers / Group Policy
Cisco Networking - Protocols: DHCP, DNS, FTP, SMTP, HTTP, SSL
A solid understanding of LAN/WAN topology, TCP/IP, OSI model, routing and subnets
A+, Network+, and/or Microsoft Certified Professional certification
Microsoft Windows Server 2008, 2012/R2, & 2016
Microsoft SharePoint and SQL Database Server
VMware vSphere / ESXi
Citrix XenDesktop / Virtual Desktop Infrastructure (VDI)
Video teleconferencing (VTC)
Scripting knowledge (PowerShell, VBScripts, bash, python)
Bachelors Degree required

DUTIES:
Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments.
Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.
Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software.
Analyze and assess customer service requests and provide prompt technical solutions.
Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products.
Prepare progress/status reports and submit to team leads as required.
Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.
Identify and document areas for process improvements.
Contact and effectively communicate with users by telephone, electronic communications, or in person.
Prepare equipment for reuse or surplus of property actions.
Provide technical support for customers assigned to remote locations as required.
Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.
Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.
Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach, carry items, push and pull carts loaded with equipment.

Progression Inc. is an equal opportunity and affirmative action employer. Progression Inc. is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.

About the Company

Progression Inc

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