Job Description
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Provide guidance, assistance, coordination, and follow-up on client questions, problems, or malfunctions of all systems applications, hardware, and software installed or maintained by IT. Respond to client staff’s telephone inquiries concerning support, processing or request procedures, systems status, and network connectivity. Address a variety of hardware and software problems of all installed application hardware and software products supported by IT.
Record inquiries, repair and service requests, resolve or direct requests to the appropriate technical area or vendor, track status, and follow up to ensure client satisfaction. Escalate to or consult with senior staff when the solution is unclear. Perform related duties as assigned or requested. Require good analytical and communication skills, sound judgment, and the ability to work effectively with client and IT staff. Receive immediate and close supervision.
Skills
- Windows 10
- Microsoft O365 Suite
- Working knowledge or familiarity with Active Directory
- Basic Networking
- Working knowledge or familiarity with Software Deployment tools (SCCM)
- iOS/Android experience
- Excellent troubleshooting skills
- Excellent customer service skills
- Quality research skills to aid in troubleshooting and resolution of user problems
- Experience using ticketing systems for incident and request management
- Thorough ticketing management skills
- Excellent attendance
Ideal Qualifications
- Previous experience staffing an internal Service Desk and being part of a small team environment
- Excellent customer service skills and ability to work with and communicate with other support teams within the IT department
- Knowledge of ITIL processes
Education
- High School Diploma required
- Preferred but not required: CompTIA A Certification
- Previous Customer Service Experience
Numbers & Facts
| Location | Cincinnati, OH |
| Industry | Staffing/Employment Agencies |
| Salary | $19.32–$23.72 Per Hour |
| Company Size | 500 to 999 employees |
| Website | http://www.ampcus.com |
About Company
Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.
Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.
We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted" that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.
Industry: Information Technology and Services
Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI
Skills
- Analysis Skillsunmatched
- Androidunmatched
- Business Servicesunmatched
- Communication Skillsunmatched
- Consultingunmatched
- Customer Escalationsunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Hardware Administrationunmatched
- Hardware Installationunmatched
- Help Deskunmatched
- High School Diplomaunmatched
- ITIL (IT Infrastructure Library)unmatched
- Identify Issuesunmatched
- Incident Managementunmatched
- Maintenance Servicesunmatched
- Microsoft Active Directoryunmatched
- Microsoft Product Familyunmatched
- Microsoft Windows Operating Systemunmatched
- Network Connectivityunmatched
- People Managementunmatched
- Problem Solving Skillsunmatched
- Product Supportunmatched
- Project Trackingunmatched
- Research Skillsunmatched
- Software Administrationunmatched
- Software Installationunmatched
- System Center Configuration Manager (SCCM)unmatched
- Technical Supportunmatched
- iOSunmatched
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