Help Desk Specialist

JCS Solutions LLC

Arlington, VA

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Cloud Computing, Communication Skills, CompTIA A+, Computer Software, Customer Experience, Customer Support/Service, Defense Information Systems Agency (DISA), Dental Insurance, Desktop Administration, Federal Government, Help Desk, Internet Security, Life Insurance, Management Consulting, Microsoft Windows Desktop, Military, Network Protocols, Printers, Professional Services, Reimbursement, Secret Clearance, Service Delivery, Software Administration, Software Development, Stewardship, Team Player, Technical Support, United States Department of Defense (DoD), Vision Plan

LOCATION

Arlington, VA

POSTED

14 days ago

Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!

Job Summary
JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.

What’s in it for you:

Join a premier technology firm specializing in innovative solutions.
Be part of a collaborative, inclusive, and innovative work culture.
Enjoy tremendous growth potential in a high-performing team environment.
A robust benefits package:
Health, dental, and vision insurance
Life insurance
Short-and-long term disability
Paid time off (PTO)
401k retirement plan with employer match
Annual Professional Development Reimbursement Program
And more!

What you will do:

Provide phone and in-person support to users
Support users with e-mail, directories, and standard Windows desktop applications
Troubleshoot applications developed under the contract
Serve as initial point of contact for hardware/software issues
Troubleshoot PC and printer problems

What you will bring:

2 years of experience in help desk or technical support
CompTIA A+ certification
Experience with Windows desktop applications
Knowledge of e-mail systems and directories
PC and printer troubleshooting skills
Strong customer service and communication skills

How you will wow us:

Prior experience supporting DoD or DISA end users
Active Secret clearance required; Top Secret clearance strongly preferred
Ability to work on-site at Fort Belvoir, VA
CompTIA A+ certification
Experience with DoD help desk ticketing systems
Familiarity with military network environments and protocols

JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.

JCS is both a Great Place to Work and a Washington Post’s Top Places to Work certified company.

Our employees embody our core values, and we are looking for others who do too!

Customer Experience: Strive for excellence and delight our clients
Innovation: Embrace creative thinking to enable continual growth and powerful solutions
Accountability: Take ownership of and pride in our actions and service delivery
Inspire: Be inspired to be your best self and have fun in the process
Integrity: Do the right thing, the right way, every time!
Stewardship: The careful and responsible management of something entrusted to our care.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.

About the Company

JCS Solutions LLC

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