Click Through Rate (CTR), Customer Service Management, Customer Support/Service, Help Desk, Hewlett-Packard Product Family, Information Technology & Information Systems, Internet Security, Maintenance Services, Management of Information Systems/Technology (MIS), Microsoft Active Directory, Military/DoD Standards, Secret Clearance, Software Administration, Technical Support
BlueWater Federal is looking for a Help Desk Specialist to support Dept of the Navy at the Pentagon
Responsibilities:
- Align with DoD IT support standards, NMCI/NGEN service support, and cybersecurity requirements.
- Troubleshoot hardware, software, and network issues at Tier 2 level.
- Manage and facilitate customer service to deliver NGEN/NGEN-R services to end users, process service request orders, and provide management, support and oversight to the lead CTR.
Qualifications:
- 5+ years of experience in Information Technology, with 2 years of experience working with the NMCI/CoSC/NGEN/NGEN-R contracts ordering and tracking system.
- Active Secret clearance required
- Experience with Active Directory, HP Service Manager, and IT service desk processes is essential.
BlueWater Federal is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans.
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BlueWater Federal Solutions