Help Desk Specialist

Responsibilities: for the Help Desk Specialist include: Provide Tier 1 and Tier 2 technical support for mission-critical communications systems, resolving hardware, software, application, and connectivity issues. Monitor, prioritize, and respond to support requests through ticketing and monitoring platforms to ensure timely issue resolution. Troubleshoot network and communications issues involving secure connectivity, application performance, and enterprise infrastructure. Support operational readiness by maintaining laboratory and test environments, assisting with mission initialization, and ensuring system availability. Escalate complex technical issues to senior engineers and subject matter experts while documenting solutions and contributing to process improvements. Required Qualifications for the Help Desk Specialist include: 2-8 years of experience supporting Help Desk, Technical Support, NOC, Systems Administration, or IT Operations environments. Experience supporting Windows-based systems, enterprise applications, and network infrastructure. Knowledge of networking technologies including TCP/IP, DNS, VPNs, routing, switching, and secure communications. Strong troubleshooting, analytical, documentation, incident management, and customer service skills. Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Engineering, or a related field preferred. Active Secret Clearance or the ability to obtain and maintain a Secret Clearance. Ability to obtain and maintain a Common Access Card (CAC). Security+, Network+, A+, or equivalent DoD 8570-compliant certification preferred. Qualifications: for the Help Desk Specialist include: 2-8 years of experience supporting Help Desk, Technical Support, NOC, Systems Administration, or IT Operations environments. Experience supporting Windows-based systems, enterprise applications, and network infrastructure. Knowledge of networking technologies including TCP/IP, DNS, VPNs, routing, switching, and secure communications. Strong troubleshooting, analytical, documentation, incident management, and customer service skills. Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Engineering, or a related field preferred. Active Secret Clearance or the ability to obtain and maintain a Secret Clearance. Ability to obtain and maintain a Common Access Card (CAC). Security+, Network+, A+, or equivalent DoD 8570-compliant certification preferred. Compensation: for the Help Desk Specialist include: Salary Range: $30.00 - $44.00/hr depending on experience Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick leave as required by law #LI-JB1