Primary Skills: Active Directory Administration (Advanced), ServiceNow (Intermediate), Windows 10/11 (Advanced), Incident Management (Advanced), VPN Troubleshooting (Intermediate),
Contract Type: W2 Contract
Duration: 6+ Months
Location: Remote, Tucson, AZ.
Pay Range: $20.00 - $26.00 Per Hour
Job Summary:This role provides essential technical assistance to end-users, addressing a wide range of hardware, software, and system-related challenges. You will be responsible for diagnosing and resolving user issues efficiently, ensuring minimal disruption to productivity. This position involves meticulous documentation and collaboration to achieve timely problem resolution.
Key Responsibilities:
- Assist users with hardware, software, and system issues
- Troubleshoot and resolve technical problems
- Respond to support requests via various channels
- Document and track technical incidents
- Liaise with other departments for issue resolution
Must-Have Skills:
- Prior Service Desk or Desktop Support experience
- Incident Management experience
- Experience with user and security group administration
This role requires experience in a technical support environment, preferably with a focus on end-user hardware and software troubleshooting.
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