We are seeking a Help Desk Specialist to provide technical assistance and customer service support for Patient Care Programs within the Bureau of Communicable Diseases. This role involves assisting users with technical issues, troubleshooting system problems, and ensuring efficient day-to-day operations.
Key Responsibilities
Provide technical support and assistance to end users in a help desk environment
Troubleshoot system, application, and data entry issues
Deliver excellent customer service while resolving user concerns
Perform clerical duties including data entry and documentation
Maintain accurate records of issues, resolutions, and user interactions
Support daily operations of patient care program systems
Required Qualifications
High School Diploma or equivalent
Minimum 3 years of customer service experience in a professional environment
At least 2 years of clerical experience including data entry and troubleshooting
Minimum 3 years of experience with Microsoft Office Suite
Strong communication skills with the ability to speak and understand English
Preferred Qualifications
Prior help desk or IT support experience
Additional Requirements
Must be available for onsite work in Tallahassee, FL