1st Level Support, Administrative Skills, Analysis Skills, Communication Skills, CompTIA Security+, Customer Support/Service, Desktop Administration, Desktop Environments, Desktop PC, Government, Help Desk, Identify Issues, Information Technology & Information Systems, Internet Security, Laptop PC, Legal, Microsoft Office, Microsoft Outlook, Mobile Devices, Network Administration/Management, Network Connectivity, Network Support, Printers, Resolve Customer Issues, Search Engine Optimization (SEO), Secret Clearance, Service Level Agreement (SLA), Technical Support, Videoconferencing
Zachary Piper Solutions is seeking a Help Desk Specialist to support a company focused on enterprise IT and cybersecurity services for government networks. This position is on-site at Kansas City, Missouri. The Help Desk Specialist will provide first-level technical support and troubleshooting for end users accessing a large-scale enterprise network environment. This is a great position to get your foot in the door in a cleared IT environment.
Responsibilities for the Help Desk Specialist include:
- Provide Tier I technical support for end users, resolving issues related to hardware, software, and network connectivity
- Troubleshoot and support devices including laptops, desktops, printers, and mobile devices
- Assist users with Microsoft Office Suite, Outlook, and video teleconferencing (VTC) tools
- Document, track, and resolve service tickets in accordance with service level agreements
- Escalate complex technical issues to higher-tier support teams as needed
Required Qualifications for the Help Desk Specialist include:
- 0-6 months of experience in IT support, help desk, or related field
- Experience supporting desktop environments, Microsoft Office Suite, and basic networking issues
- Strong troubleshooting, communication, and customer service skills
- CompTIA Security+ (Sec+) certification required
- Active Secret Clearance required
Compensation for the Help Desk Specialist include:
- Salary Range: $60,000 depending on experience
- Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law
#LI-JM1 #LI-ONSITE
SEO Keywords:
Help Desk Specialist, IT Support, Service Desk Analyst, Entry-Level IT Jobs, Technical Support, CompTIA Security+, Secret Clearance Jobs, Desktop Support, Network Troubleshooting, Microsoft Office Support, Outlook Support, Cybersecurity Support, Government IT Jobs, Tier 1 Help Desk, IT Jobs Virginia, Marine Corps Network, Enterprise IT Support