Help Desk Specialist Level II

id='p1746_'>Help Desk Specialist Level II JobID: 1746

Position Type:

Technology/Computer Technician

Date Posted:

8/25/2026

Location:

District

Date Available:

09/08/2026

Closing Date:

9/9/26 or Until Filled

Additional Information: Show/Hide

Help Desk Specialist Level II

Qualifications:

• Proficiency with various platforms used within the organization, including Mac, Windows, Google, iOS, Android, and Chrome OS.
• Technical certification and/or degree preferred; A+, Microsoft, Apple, and/or Network certifications desirable.
• Ability to troubleshoot, repair, and maintain hardware, software, peripheral devices, and identify network issues.
• Demonstrated understanding of computer networks, enterprise systems, and system integration.
• Proficient in using remote technologies to resolve issues.
• Strong analytical skills with the ability to collect and analyze data, problem-solve, and make informed decisions.
• Service-oriented mindset with a flexible and adaptable personality.
• Strong attention to detail in all tasks.
• Effective verbal and written communication skills.
• Must undergo a criminal history check and provide proof of US citizenship or legal alien status.

Responsibilities:

• Manage and respond to help desk tickets according to the Director of Technology's guidelines.
• Lead and collaborate with Help Desk Specialist Level I to effectively resolve support tickets and manage various projects.
• Provide on-site support at different locations as required.
• Troubleshoot and perform hardware repairs and software/system upgrades as necessary and appropriate.
• Support audiovisual equipment.
• Install and maintain computers, printers and related technology.
• Execute projects as delegated by the Director of Technology.
• Maintain current system integrations and implement additional integrations as identified and approved; including but not limited to Powerschool, Google, LinkIt!, IEPDirect, MDR, MDM and other programs as necessary.
• Be available outside of normal business hours, including evenings and weekends, based on district needs.
• Maintain confidentiality in all aspects of the role.
• Adhere to all district policies and regulations.
• Undertake other duties and responsibilities as assigned by the Director of Technology, School Business Administrator/Board Secretary, or Superintendent of Schools.

Terms of Employment:

• 12 Month position
• Non-Affiliated staff member
• Salary starting from $50,000 (commensurate with experience)
• Full time staff are eligible for Medical, Prescription and Dental benefits
• Sick, Personal and Vacation days are included
• Tuition reimbursement options

Please visit www.nburlington.com/apply to complete the application.

Deadline:

September 9, 2026 or Until Filled