Our clientHelp Desk to join their team. As a Help Desk III, you will be part of the support and training department supporting school districts and educational institutions. The ideal candidate will demonstrate strong communication skills, problem-solving abilities, and a proactive attitude, which will align successfully in the organization.Job Title: PartnerSuccess Associate (Help Desk & Trainer)Location: Madison, WIPay Range: $26/hrWhat's the Job?Serve as a customer service data reporting contact for schools and districts in Wisconsin.Create, oversee, and monitor requests, incidents, and problem resolution using user support "ticketing" software.Work with school districts to help them understand how to use WISEdata and WISEdash for data reviews.Present training sessions, both virtual and on-site, to support data application usage and reporting processes.Assist in identifying process improvements through business process analysis in collaboration with the WISE data product owner.What's Needed?1-2 years of experience in customer service, data reporting, or support roles within education software systems.Ability to create and manage support requests and resolve issues efficiently.Comfort with presenting training sessions and providing technical support.Openness to on-site or virtual training and travel around Wisconsin as needed.Understanding of application programming interface (API) technologies and data warehousing is a plus.What's in it for me?Opportunity to support Wisconsin schools and districts in meaningful ways.Engage in professional development through training and presentations.Work in a collaborative environment with a focus on continuous improvement.Be part of a dynamic team dedicated to educational data solutions.Potential for annual renewal extensions based on performance and organizational needs.If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!#J-18808-Ljbffr