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Help Desk Specialist

Zp Group Llc

New Orleans, LA

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JOB DETAILS
SALARY
$50,000–$55,000 Per Year
SKILLS
CCNA - Cisco Certified Network Associate, Cellular Telephone, CompTIA Security+, Customer Support/Service, Desktop Administration, Desktop PC, Help Desk, IAT - Information Assurance Technical, Identify Issues, Information Technology & Information Systems, Intelligence Community, Laptop PC, Legal, Microsoft Office, Operating Systems, Operational Support, Printers, Problem Solving Skills, Scripting (Scripting Languages), Secret Clearance, Technical Support, Telephone Skills, United States Department of Defense (DoD), Videoconferencing
LOCATION
New Orleans, LA
POSTED
2 days ago

Zachary Piper Solutions is seeking an Help Desk Specialist to join a DoD program that is fully-funded through 2028, supporting the Department of the Navy located in New Orleans, LA. The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community. This will start out as a night shift role, but after a few months the shifts will be open based on the candidates preference.

MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCE

Responsibilities for the Help Desk Specialist include:

  • Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices
  • Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues
  • Work directly with employees and officials to troubleshoot and resolve technical issues
  • Execute operations in support of the Enterprise Service Desk
  • Meet service goals by opening and closing tickets, executing scripts, and answering calls

Required Qualifications for the Help Desk Specialist include:

  • Must have an Active Secret Clearance
  • 1+ Years of IT experience
  • Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher
  • Experience with troubleshooting, ticketing systems, and support for IT devices

Compensation for the Help Desk Specialist include:

  • Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law
  • Salary: $50,000 - 55,000/year

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About the Company

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Zp Group Llc

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