Get AI-powered advice on this job and more exclusive features.This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range $25.00/hr - $36.00/hrPosition: Help Desk ConsultantLocation: New York City - 5 days a week on-sitePay Range: $25/HR - $36/HRDuration: 6 Month ContractRequirements: Minimum of 1-3 years of relevant experience in IT support or help desk roles.Proficient in troubleshooting both PC and Mac hardware and software; knowledge of Microsoft products (Windows 10/11, Office 365).Excellent written and verbal communication skills to assist users effectively.Strong analytical skills to identify and resolve technical issues.Bachelor's degree in Computer Science, Information Technology, or a related field preferred.Day to Day: One of our banking clients is seeking a dedicated Help Desk Consultant to join their IT team in New York City. The ideal candidate will provide prompt and efficient technical support to our employees, ensuring smooth operation of our computer systems and applications.Key Responsibilities: Technical Support: Respond to user inquiries and troubleshoot hardware, software, and network issues.Problem Resolution: Diagnose and resolve technical problems, escalating complex issues as necessary.Documentation: Maintain accurate records of support requests, resolutions, and installation activities.Equipment Setup: Install, configure, and maintain computer hardware and software for employee use.Training and Assistance: Provide training and support to users on the proper use of hardware and software.System Monitoring: Conduct diagnostics and perform regular checks to ensure system stability and security.Exact compensation may vary based on several factors, including skills, experience, and education.Healthcare benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, financial protection benefits, as well as HSA, FSA, and DCFSA account options. 401k retirement account access is offered starting on the 90th day with employer matching after one year of service. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.Seniority level: AssociateEmployment type: ContractJob function: Information TechnologyIndustries: Services for Renewable Energy and Manufacturing#J-18808-Ljbffr
We are a staffing agency helping individuals find jobs and employers fill open positions.
Based in Atlanta, Insight Global is a premier provider of employment and staffing solutions to Fortune 1000 customers across the United States and Canada. We provide long-term contract, short-term contract, temporary-to-permanent, direct placement, and enhanced staffing services. Insight Global specializes in placing contract job seekers into Information Technology, Accounting and Finance, Engineering (non-IT), and Government jobs.
Since our inception in 2001, we have experienced unprecedented growth within our industry, rapidly expanding from an Atlanta-based start-up to one of the most successful staffing firms in America.
Our core staffing services are the backbone upon which Insight Global was founded and have driven our success. We cater our delivery approach and recruiting efforts to meet each client’s unique demands, ensuring that we deliver both maximum client value and the differentiated Insight Global experience.