Help Desk Specialist
Salary
$38,186.00 - $49,643.00 Annually
Location
Stark State College - Main Campus (North Canton)
Job Type
Full-time (Hourly)
Job Number
202600115
Division
VP Business, Finance & Info Tech
Department
Information Technology
Opening Date
08/04/2026
Closing Date
8/22/2026 11:59 PM Eastern
Stark State College is seeking a motivated, technology-focused, and service-oriented Help Desk Services Specialist to provide Level I technical support and troubleshooting assistance to students, faculty, and staff. The successful candidate will serve as a key resource for resolving account, software, email, portal, and system-related issues while delivering exceptional customer service through in-person, phone, and online support. Through strong problem-solving skills and collaboration with IT teams, this individual will help ensure a reliable and supportive technology experience for the Stark State community.
Typical Hours/Days of Work: This hourly position can be expected to work Monday through Thursday 9:30 AM to 6:45 PM and Saturday 8 AM to 1 PM.
Location: Main Campus (North Canton)
Pay: $38,186 - $49,643 annually ($18.36 to $23.87 an hour), commensurate on experience.
Who We Are:
The positive energy at Stark State College comes from exceptionally dedicated employees who work hard for students. Success for both our employees and our students is the result.
Youll be a Great Fit if:
If you thrive in a fast-paced technology environment, enjoy solving problems, and have a strong commitment to customer service, you'll fit right in. Strong troubleshooting skills, clear communication, and the ability to support students, faculty, and staff across a variety of systems will help you excel in this role.
Typical Duties May Include:
To view the full job description, click here.
To be Considered Youll Need:
Click Here to View Outstanding Benefits You Can Expect From Stark State College:
Full-time employees can expect excellent medical, dental & vision coverage; paid life and AD&D insurance; state pension/retirement (OPERS/STRS); paid time off, sick leave and paid holidays; paid Stark State tuition, tuition reimbursement and employee assistance program
The work you do at Stark State will matter to the thousands of students who walk through our doors, and eventually across the commencement stage, on their journey to a better tomorrow. Come join us and learn how your aspirations can be part of a better future for them - and you.
We love meeting stellar candidates, so please don't hesitate to apply.
In order to improve hiring efficiency, be more responsive, and help us find the best candidates, Stark State has implemented the use of a few recruiting tools, such as Humanly (formerly Qualifi) and Skill Survey. You may hear from us through one of these platforms during the recruitment process.
Humanly (formerly Qualifi) is a cloud-based phone interviewing platform. Think of this like traditional phone interviews, but faster - allowing us to be more responsive to you, the applicant.
Checking candidates' references for multiple top candidates provides a valuable means of verifying skills and experience represented in resumes and interviews. SkillSurvey Reference, a cloud-based, data-driven solution allows us to access relevant feedback from references provided by our candidates. The chosen references receive job-specific surveys on at least 26 critical behaviors and skills. These behavioral competencies have been scientifically studied and have been shown to correlate with work outcomes.
Stark State College utilizes E-Verify to ensure compliance with applicable employment eligibility laws. E-Verify is an electronic system used to confirm the employment eligibility of new hires. This process will be conducted in accordance with I-9 verification and will be done promptly upon hire for all incoming employees. To understand what E-Verify is and how it works please visit E-Verify.
Please note: Candidates selected for employment must either reside in Ohio or be willing to relocate to Ohio.
Should you have any questions regarding your application or our recruiting and hiring process, please reach out to HR@starkstate.edu.
Medical Benefits
In-Network Deductible Amount:
Individual $350
Family $700
Co-insurance (PPO - in network) 90%
Maximum Out-of-Pocket Amount for In-Network Providers:
Individual $1,400
Family $2,800
Flexible Spending Account Program (FSA)Optional - Health & Dependent Care
Dental Benefits
Calendar Year Maximum Benefit $3,000 per person
Orthodontic Lifetime Maximum Benefit $2,000 per person
Calendar Year Deductible Amount:
Individual $25
Family $75
Co-Payment (after the deductible amount is satisfied):
Basic Restorative Services 80% of R & C
Major Restorative Services 80% of R & C
Orthodontic Services. 60% of R & C
Vision Benefits
Eye Exams One regular eye exam in a rolling 12-month period, covered at 100%
Lenses One pair in a rolling 12 month period
Single Vision $75 allowance per pair
Bifocal $100 allowance per pair
Trifocal $125 allowance per pair
Lenticular $200 allowance per pair
Frames
Frames frequency limit 1 every rolling 24 months, $170 allowance
Retirement Benefits
Ohio Public Employees Retirement System
The Ohio Public Employees Retirement System (OPERS), was established to provide a secure retirement for Ohios public employees and their families. OPERS is available to all staff Members. The College contributes 14% of the employees wages for the retirement benefit and the employee contributes 10%.
State Teachers Retirement System
The State Teachers Retirement System (STRS), was established to provide a secure retirement for Ohios public educators. STRS is available to all faculty members. The College contributes 14% of the employees wages for the retirement benefit and the employee contributes 14% of their wages toward the retirement benefit.
Alternative Retirement Plan
Faculty and staff may elect the Alternative Retirement Plan (ARP) in lieu of one of the state plans.
Voluntary Supplemental Retirement Accounts
Stark State College offers supplemental, voluntary savings options to help faculty and staff plan for retirement. Most employees are eligible to participate in the 403(b) and 457(b). These plans allow you to enhance your retirement savings through voluntary pre-tax (state and federal only) contributions to a Tax-Deferred Account (403(b) plan) and Deferred Compensation Program (457(b) plan).
Life and Accidental Death & Dismemberment Insurance
$50,000 (PAID by College)
Voluntary Supplemental Life & Accidental Death and Dismemberment
Up to $60,000 (optional - employee paid)
Time Off
Sick Days 1.25 days/month
Holidays 13 paid days per fiscal year
Personal Days 3 paid days per fiscal year
Educational Assistance
Tuition Assistance Employee (after 1-year of service)
Instructional Fees (Stark State tuition) Employee & Dependents
Reciprocal Enrollment Agreement (KSU Stark) Employee
Wellness
Employee Assistance Program Employee & Family
Fitness Center Privileges (KSU Stark) Employee
01
How do you meet the education/experience requirements of this role?
02
Do you have a minimum of one year of professional experience supporting communication software, internet applications, web browsers, and email platforms such as Outlook Web Access or Gmail.
Required Question
Employer Stark State College (OH)
Address 6200 Frank Ave NW
North Canton, Ohio, 44720
Phone 330-494-6170
Website http://www.starkstate.edu
| Location | North Canton, OH |
| Salary | $38,186–$49,643 Per Hour |