Help Desk Specialist (Secret Cleared)

Zachary Piper Solutions is seeking a Help Desk Specialist to support mission-critical defense communications and secure operational networks. This position is onsite in Centennial, CO and will provide Tier 1 and Tier 2 technical support in a 24/7 operations environment, helping maintain system availability and mission readiness.

Responsibilities for the Help Desk Specialist Include: • Provide Tier 1 and Tier 2 support for hardware, software, applications, networking, and connectivity issues. • Manage and prioritize incidents through phone, ticketing, and monitoring systems while ensuring timely resolution. • Troubleshoot Windows systems, applications, TCP/IP, DNS, VPNs, routing, switching, and secure communications. • Perform root-cause analysis, track recurring issues, and identify opportunities to improve support processes. • Document troubleshooting and corrective actions and escalate complex issues to appropriate technical teams. • Support mission operations and Systems Integration Laboratory (SIL) activities as needed.

Qualifications for the Help Desk Specialist Include: • 2+ years of experience providing Tier 1/Tier 2 technical support. • Experience supporting Windows environments, enterprise applications, networking, and ticketing systems. • Strong troubleshooting, communication, documentation, and customer service skills. • Bachelors degree required. • Active Secret Clearance required. • Ability to work in a 24/7 operational environment, including assigned shifts.

Compensation for the Help Desk Specialist Includes: • Hourly Rate: $30.00 - $44.00/hr depending on experience and shift assignment • Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401(k), and Sick Leave as required by law

Keywords: #LI-CR2 #LI-ONSITE Help Desk Specialist, Help Desk, Service Desk, Technical Support, Tier 1 Support, Tier 2 Support, Desktop Support, Windows Support, Network Support, Incident Management, Ticketing Systems, TCP/IP, DNS, VPN, Routing, Switching, Secure Communications, Root Cause Analysis, Network Troubleshooting, Application Support, Mission-Critical Systems, Defense Communications, Systems Integration Laboratory, SIL, DoD, Secret Clearance, 24/7 Operations