Help Desk Student Associate - Fall 2026

University of Mary Washington
  • Fredericksburg, Virginia
    6 days ago

    Job Description

    Title: Help Desk Student Associate - Fall 2026

    VP Area: Chief of Staff - UMW

    Department: Information Technology

    Campus Location: Main Campus

    Advertised Range: $12.77 per hour

    Job Summary/Basic Functions

    Help Desk Student Associates provide technical support to the entire university community through phone, online, and walk up services.

    Required KSAs/Competencies/Qualifications

    Ability to work up to 15 hours a week.
    Excellent customer service skills
    Detail oriented
    Effective oral and written communication skills
    Ability to follow directions
    Ability to maintain confidentiality
    Current UMW student

     

    Required Experience:

    Excellent customer service skills
    Effective oral and written communication skills

     

    Required Education:

    Current UMW student

     

    Required Licensure:

    N/A

    Additional Considerations:

    None

    Special Instructions

    You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. To be considered for this position a state application must be received through the online employment system at https://jobs.umw.edu/. Mailed, emailed, faxed, or hand-delivered applications or resumes will not be accepted.

    Excluding current UMW employees, selected candidate(s) must successfully pass a criminal history background check. Employment verification will be conducted to include current/previous supervisory employment reference checks. 

    Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions. For more information, please visit http://ethics.dls.virginia.gov/.

    The University of Mary Washington adheres to the principle of equal opportunity. The University does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, parental status (including pregnancy), national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors in recruiting, admitting, enrolling students or hiring and promoting faculty and staff members. Complaints of discrimination should be directed to the EEO officer of the University.

    UMW Values Veterans: UMW is a proud member of the Commonwealth of Virginia Values Veterans (V3) Program, authorized under the Code of Virginia (§2.2-2001.2). We are committed to recruiting, hiring, and retaining qualified Veterans and their spouses. Veterans who are hired into state positions may be eligible for additional leave accruals based on their total years of service in the military, National Guard or Reserve. For more information please visit: https://www.dhrm.virginia.gov/employeebenefits.

    In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process (AHP). To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly Certificate of Disability or COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

    Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

    Numbers & Facts

    LocationFredericksburg, Virginia
    Want to know if you’re a fit?
    Upload your resume and let our AI show you.

    Skills

    • Communication Skillsunmatched
    • Customer Support/Serviceunmatched
    • Detail Orientedunmatched
    • Help Deskunmatched
    • Medical Geneticsunmatched
    • Presentation/Verbal Skillsunmatched
    • Technical Supportunmatched
    • Writing Skillsunmatched

    Be found by employers

    5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

    Level up your application

    Professional resume templates

    Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

    Free resume templates

    Free resume builder

    Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

    Free resume builder