Help Desk Support Analyst I

Duties The Helpdesk Support Analyst works in conjunction with all IT Department team members. Responsible for the help desk support and management of vendor accounts. Primary responsibilities will include vendor quotes and vendor accounts.

Helpdesk Answers helpdesk calls and email assisting users with basic software and logging work order for advanced problems. Vendor Quotes and account management Get vendor quotes for specifications provided enter requisitions follow purchase orders receive check shipments when delivered process invoices and maintain vendor files. Phones Assist with telephone accounts and maintain the Citys internal phone book. General Assist the IT Department team as needed and providing support with projects if required. Other general office duties. Must have and maintain without interruption required certifications and licenses. Works assigned schedule and complies with the Citys timekeeping and attendance policies.

Qualifications Associates degree in computer field with at least one year of related experience or an equivalent combination of experience and training. One to three years of experience supporting desktop systems and applications of similar scope. Valid Texas Drivers License and good driving record.

Benefits The City of Pasadena offers very generous benefits to all full-time employees. For example, Employee-only medical insurance starts as low as $15 per month, and the most expensive Employee & Family plan is less than $350 per month. The City has its own medical clinic staffed with a M.D. and two medical assistants. Employees and their covered dependents over the age of 5 can visit the clinic FREE OF CHARGE. Employees and their covered dependents also have access to Virtual Visits with a medical professional FREE OF CHARGE.

Retirement and Benefits The City offers college tuition reimbursement of up to $3500 per year. As an employee, you will contribute a portion of your salary each pay-period towards your retirement, and the City will match your contribution by $200. Example: if you contribute $100, the City will contribute $200.

Vacation Time Civilian employees accumulate vacation at the following rates:

• Less than 6 years of service - two weeks of vacation per year.
• From 6 to less than 11 years of service - three weeks of vacation per year.
• From 11 to less than 21 years of service - four weeks of vacation per year.
• From 21 to less than 26 years of service - five weeks of vacation per year.
• From 26 years of service and up - six weeks of vacation per year.