Help Desk Support Analyst

Jobot

Olive Branch, MS

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JOB DETAILS

SALARY

$26–$28 Per Hour

SKILLS

Analysis Skills, Automotive Industry, Communication Skills, Computer Maintenance, Computer Science, Customer Support/Service, DNS (Domain Name System), Desktop Administration, Desktop PC, Documentation, Email Technology, Endpoint Security, Health Plan, Help Desk, Identify Issues, Information Technology & Information Systems, Knowledge Base, Laptop PC, Legal, Mac Operating System, Manufacturing, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Operating System, Mobile Devices, Network Connectivity, Network Systems, Organizational Skills, Performance Engineering, Presentation/Verbal Skills, Printers, Problem Solving Skills, Software Administration, Support Documentation, Systems Maintenance, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Time Management, User Account Administration, VPN (Virtual Private Network), Writing Skills

LOCATION

Olive Branch, MS

POSTED

Today

National company // Growing + great pay & benefits

This Jobot Consulting Job is hosted by: Henry Chung
Are you a fit? Easy Apply now by clicking the "Quick Apply" buttonand sending us your resume.
Salary: $26 - $28 per hour

A bit about us:

We are working with one of the largest leading performance engineering and manufacturing companies in the country! They have continued to see continued growth and success within the Automotive industry and continuously investing into the company.

Why join us?

Great health benefits
Top end pay for the market
Mindful working environment for all employees
Strong company reputation (within the industry)

Job Details

We are seeking a motivated IT Support Specialist to provide technical assistance and day-to-day support for end users across the organization. This individual will serve as a key point of contact for troubleshooting hardware, software, network, and system-related issues while delivering strong customer service and timely resolution of support requests.

Responsibilities
Respond to technical support requests via phone, email, and ticketing systems
Troubleshoot hardware, software, networking, and connectivity issues for desktops, laptops, printers, mobile devices, and other end-user systems
Escalate advanced technical issues to internal IT teams or third-party vendors when necessary
Assist with user account management, password resets, and access permissions
Install, configure, maintain, and update hardware and software systems
Document support requests, resolutions, and technical procedures accurately
Support remote users and devices across multiple locations
Help maintain system performance, security, and endpoint management processes
Educate employees on technology best practices and cybersecurity awareness
Assist with developing internal IT documentation and knowledge base materials
Perform additional IT support duties as assigned

Qualifications
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered
Previous experience in help desk, desktop support, or technical support environments
Working knowledge of Windows, macOS, and Microsoft 365 environments
Familiarity with networking fundamentals including TCP/IP, DNS, and VPN connectivity
Experience with Active Directory, Group Policy, and endpoint management tools
Strong troubleshooting, organizational, and problem-solving skills
Excellent verbal and written communication abilities

Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.

_{Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy}

About the Company

Jobot

Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.

Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).

Ready to find a good job? Create your profile today at Jobot.com 🤖

COMPANY SIZE

100 to 499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2018

WEBSITE

http://www.jobot.com

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