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Help Desk Support

Oxford Solutions, Inc

Boston, MA

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JOB DETAILS
SALARY
$30–$30 Per Hour
SKILLS
Communication Skills, Computer Science, Customer Relations, Customer Support/Service, Hardware Administration, Help Desk, Identify Issues, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Microsoft Windows Server, Network Connectivity, On Site Support, Operations Management, Performance Tuning/Optimization, Problem Solving Skills, Server Maintenance, Software Administration, Technical Support
LOCATION
Boston, MA
POSTED
1 day ago

Oxford Solutions is seeking a Help Desk Support Specialist to provide essential onsite technical support for our client. This role involves providing tier 2 support by troubleshooting hardware, software, and network issues to ensure efficient IT operations.

Responsibilities:

  • Diagnose and resolve IT support incidents and problem tickets within defined service levels.
  • Provide hands-on troubleshooting for hardware, software, and network connectivity issues.
  • Support and guide Level I Analysts, handling escalated technical challenges.
  • Perform Windows Server maintenance, troubleshooting, and performance optimization.
  • Document incidents, resolutions, and solutions to contribute to knowledge sharing.

Qualifications:

  • Associate degree in IT, Computer Science, or related field, or equivalent experience.
  • 2 to 3+ years of experience in technical support
  • Hands-on experience with Windows Server environments.
  • Experience handling escalated IT issues and problem resolution.
  • Strong troubleshooting skills with a proactive, customer-focused mindset.
  • Excellent communication skills, able to explain technical issues to non-technical users.

Help Desk Support - 26-00197

About the Company

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Oxford Solutions, Inc

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