Prescient Edge is seeking a Help Desk Support Engineer to support a federal government client.
Please note that the availability of this position is contingent upon.
Benefits:
At Prescient Edge, we believe that acting with integrity and serving our employees is the key to everyone's success. To that end, we provide employees with a best-in-class benefits package that includes:
A competitive salary with performance bonus opportunities.
Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.
A substantial retirement plan with no vesting schedule. Career development opportunities, including on-the-job training, tuition reimbursement, and networking.
A positive work environment where employees are respected, supported, and engaged.
Description:
Provide technical support and training for end-users of JIRA and GitLab, ensuring efficient system adoption and issue resolution.
Establish a structured workflow for tracking Service Level Agreement (SLA) adherence, integrating automated notifications and escalation procedures within JIRA.
Submit the Quarterly Ticketing & Version Control Optimization Review, assessing ticket resolution performance, workflow inefficiencies, and recommended process improvements.