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Help Desk Support for POS Systems

Point of Sale Innovation

Alliance, OH

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JOB DETAILS
SKILLS
Card Processing, Communication Skills, Computer Hardware, Computer Systems, Customer Support/Service, Dental Insurance, Document Scanners, Health Insurance, Help Desk, IP (Internet Protocol), Identify Issues, Microsoft Windows Operating System, Network Routers, Network System Hardware, Payment Processing, Peripheral Hardware, Point of Sale (POS) Systems, Printers, Resolve Customer Issues, Restaurant, Retail, Sales, Software Administration, Support Documentation, Technical Support, Training/Teaching, Vision Plan, Wi-Fi
LOCATION
Alliance, OH
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

Help Desk Support – POS Systems


Location: Alliance, OH
Job Type: Full-Time


We are looking for a Help Desk Support Technician to assist customers with technical issues related to our Point of Sale (POS) computer systems. This role involves troubleshooting hardware, software, and networking issues while providing excellent customer service.


Responsibilities


  • Provide phone and remote support for POS systems

  • Troubleshoot computers, printers, scanners, and cash drawers

  • Resolve software, Windows, and basic network issues

  • Document support tickets and solutions

  • Escalate complex issues when needed

Requirements


  • 1+ year of IT help desk or technical support experience preferred

  • Basic knowledge of Windows, networking, and computer hardware

  • Strong problem-solving and customer service skills

  • Experience with POS systems or retail technology is a plus
Preferred Skills


  • Experience with retail or restaurant POS systems

  • Knowledge of payment processing or credit card terminal

  • Ability to work in a fast-paced support environment
Qualifications


  • 1–3 years of technical support or help desk experience preferred

  • Familiarity with POS systems, retail technology, or payment systems is a plus

  • Basic knowledge of:

    • Windows operating systems

    • Networking concepts (IP, routers, Wi-Fi)

    • Computer hardware and peripherals

  • Strong customer service and communication skills

  • Ability to troubleshoot problems logically and efficiently

  • Experience with remote support tools and ticketing systems preferred


Benefits


  • Competitive wages

  • Health, dental, and vision insurance, Simple IRA

  • Paid time off and holidays

  • Ongoing training and career development

  • Opportunity to grow within a technology-driven company



About the Company

P

Point of Sale Innovation

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