Help Desk Support

KBR Inc

San Diego, CA

JOB DETAILS
SALARY
$67,000–$91,000 Per Year
SKILLS
Analysis Skills, CSS (Cascading Style Sheet), Corrective Action, Data Analysis, Data Quality, Database Analysis, Database Replication, Database Report Tools, DevOps, Establish Priorities, Help Desk, Help Desk Software, High School Diploma, Identify Issues, Information/Data Security (InfoSec), Operational Audit, Operational Support, Oracle, Oracle Database, Oracle PL-SQL, PHP Scripting Language (PHP Hypertext Preprocessor), Performance Analysis, Privacy Controls, Problem Solving Skills, Process Development, Python Programming/Scripting Language, Reporting Skills, SQL (Structured Query Language), Scripting (Scripting Languages), Secret Clearance, Simulation, Software Administration, Standard Operating Procedures (SOP), Systems Reliability, Team Player, Technical Delivery, Technical Support, United States Citizen, United States Department of Defense (DoD), United States Navy (USN), User Documentation
LOCATION
San Diego, CA
POSTED
8 days ago

Title:

Help Desk Support

KBR's Mission Engineering Division delivers complex technical solutions and expert support to the U.S. Department of War, specializing in modeling and simulation, cyber transformation, air vehicle mission integration, and lifecycle support. As a trusted partner with a proven history in mission technology, KBR collaborates closely with clients to develop innovative and effective solutions. With a strong ethical framework, KBR prioritizes data security, privacy, and responsible information management to ensure mission success.

KBR is seeking a Help Desk Support professional/analyst to support the U.S. Navy's MEASURE/METCAL program at Naval Air Station North Island in Coronado, CA / San Diego, CA. This role combines application support, data analysis, and Tier II help desk responsibilities, with a strong focus on reporting, database performance, and system reliability. The position supports Oracle-based and web-based applications, where the individual will analyze data, fulfill ad hoc reporting requests, and troubleshoot system and data issues impacting users. This role also partners closely with infrastructure and development teams to support system enhancements, data exchange, and overall application performance. It is a highly collaborative, onsite position ideal for someone who enjoys working with data, solving technical problems, and directly supporting end users in a mission-driven environment.

Roles & Responsibilities

  • Provide application and process support for Oracle-based and web-based systems, ensuring data accuracy, system availability, and reliable performance
  • Analyze and review technical and operational data to support reporting requirements, ad hoc data requests, and program-level decision making
  • Develop and execute SQL queries and scripts to generate reports, validate data, and support ongoing analysis efforts
  • Perform database and application analysis to identify data discrepancies, troubleshoot issues, and implement corrective actions
  • Support data replication, exchange services, and system interfaces to maintain consistency across environments
  • Execute established support processes and policies while assisting in improving workflows and reporting efficiency
  • Serve as a liaison between end users, infrastructure teams, and developers to resolve system issues and support enhancements
  • Develop and maintain user documentation and standard operating procedures (SOPs) to support system use and process consistency
  • Provide Tier II help desk support, including managing and resolving user tickets related to application functionality, data issues, and reporting
  • Assist with ongoing system improvements, including exposure to PHP scripting, CSS, and Oracle PL/SQL for reporting and analysis

Basic Qualifications

  • Clearance & Citizenship: U.S. Citizenship required; Secret clearance or ability to obtain & maintain
  • Education & Years of Experience (Options): Bachelors + 1 year of experience, OR AA/AS & 5+ years of experience, OR High School Diploma & 9+ years of experience.
  • Experience should be in help desk support, application support, or IT support environment

Preferred Qualifications

  • Experience supporting Navy or DoD programs
  • Experience with Oracle databases, PL/SQL, or database reporting tools
  • Familiarity with scripting languages such as Python
  • Experience supporting data integration, replication, or DevOps-related activities

Compensation: $67,000-$91,000. The salary range posted is based on the national average. The offered rate will be based on the selected candidate's location, knowledge, skills, abilities, and/or experience, contract affordability, and in consideration of internal parity.

Additional Compensation: KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels per internal policy or contractual designation. Additional compensation may be in the form of a sign-on bonus, relocation benefits, short-term incentives, long-term incentives, or discretionary payments for exceptional performance.

KBR Benefits: KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.

Belong, Connect and Grow at KBR

At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

About the Company

K

KBR Inc

When you become part of the When you become part of the KBR team, your opportunities are endless. As a leading global technology, engineering, procurement and construction company serving the hydrocarbons and government services industries. For decades it has been the company that customers turn to for their most challenging assignments.

With operations in 40 countries, KBR has more than 25,000 people delivering services to customers in over 70 countries. Together they represent an unmatched reservoir of talent and experience in a wide range of markets.

Whatever the assignment, no matter how complex or demanding, KBR can marshal resources across every product line to respond quickly and effectively to changing markets and customer needs.

Whether it's providing the technology and consulting know-how to develop our customers' valuable assets; designing and constructing the infrastructure and facilities to develop energy resources in some of the world's more remote and challenging locations; providing support and services for men and women of their countries' armed forces; or navigating the intricacies of undertaking major projects in geopolitically or culturally sensitive environments, our clients depend on KBR because they know that We Deliver.

Join us and you'll be part of a dynamic, elite team of professionals who understand what it takes to get a job done and has the experience, knowledge and determination to succeed.”

COMPANY SIZE
10,000 employees or more
INDUSTRY
Construction - Industrial Facilities and Infrastructure
FOUNDED
1998
WEBSITE
https://www.kbr.com/en