Help Desk Support - Senior, IS Enterprise Services, Days

Responsibilities:

The Help Desk Support-Senior role provides support to end-users for PC, server applications, and hardware. May interact with other departments within Information Services to restore service and/or identify and correct core problems.. Supports production systems including enhancements and change control. Provides Level I, II, and III telephone support for the organization.. This individual will also work with end users on a continuous basis assisting on both project and issue related tasks. Proficiency in Current MS Office and Windows Platforms, Experience in Helpdesk environment as well as Client Server Environment. Have excellent customer service skills for both internal and external customers. Achieve issue resolution through strong analytical skills. Active Directory concepts and techniques. Ability to perform under time constraints and deadlines in a constantly changing/ fast paced environment.

Qualifications:

Required:

• Three years in a call center environment
• Support Center Analyst (HDI) Upon hire or obtained within 12 months of hire. Credential maintained as defined by leadership. AND Information Technology Infrastructure Library Upon hire or obtained within 12 months of hire. Credential maintained as defined by leadership.

Desired:

• High School Diploma or GED
• Microsoft Certified Professional OR Microsoft Certified Solutions Expert